Virtual Workplace platform Engineer

Company Description We are a Bosch company, but we do not produce tangible objects such as DIY tools or car parts. Service is our product. We provide services and complex technology driven solutions in the area Business Process Outsourcing, and this makes us unique in the Bosch world. We work with leading companies from the automotive, travel, tourism, building and telecommunications sectors across the world as well as other Bosch units. So besides having external client, we also work for the Bosch Group itself, helping colleagues and divisions in other areas. We operate in one of its four main business areas – the Building and Energy Technologies unit. There is a historical reason for it. We used to be part of Bosch Security Systems (producer of security hardware and security solutions). For them we managed for e.g. on-going product maintenance or the emergency and monitoring call center. Job Description At Bosch, we don’t just follow the future—we build it. As a global technology powerhouse and a true house of inventors, our products and services are designed to spark enthusiasm, improve quality of life, and help conserve natural resources. We are obsessed with top quality and reliability. Simply put, we create technology that is "Invented for life." Zaragoza is our strategic tech hub. This isn’t a standard support center; from here, we design and deliver high-caliber infrastructure services used worldwide. Joining us means working with a global team and having a tangible, daily impact on Bosch's international operations. Qualifications In today’s world, work is no longer a physical place. Our priority is enabling thousands of Bosch employees to work securely and seamlessly from anywhere, on any device. Senior Virtual Workplace platform Engineer, you will be the go-to specialist keeping our virtual apps and desktops running smoothly. You won't just be reacting to everyday issues; you'll have the space to optimize our architecture, drive cloud integration, and automate manual tasks to make our systems highly efficient. Your Daily Responsibilities: • Maintain & Evolve: Support and upgrade our Citrix Virtual Apps and Desktops infrastructure, including all Citrix Cloud components Azure Virtual Desktop environments. • Environment Management: Own the configuration of machine catalogs, delivery groups, global policies, profile management, and Workspace App endpoint deployments. • L3 Technical Support: Take ownership of complex issues escalations, troubleshooting low-to-moderate complexities with minimal guidance to find root causes. • Drive Automation: Spot repetitive manual processes and eliminate them using advanced PowerShell scripting. • Documentation & ITIL: Maintain precise technical documentation, contribute to our knowledge base, and participate in change, problem, and release management. What We Are Looking For We want a technically competent engineer who is proactive and enjoys proposing better ways of doing things, rather than just checking off a checklist. • Your Education: A Bachelor’s or Master’s degree in Computer Science, IT, or a comparable technical discipline (your real-world project experience is what matters most to us). • Citrix Expertise: 3-5 years of hands-on experience supporting Citrix Virtual Apps and Desktops (version 2402 or later) and Citrix Cloud administration. (Experience with Azure Virtual Desktop is a big plus). • Systems & Infrastructure: A rock-solid understanding of Windows Client (10/11), Windows Server (2019/2022+), Active Directory, GPOs, and authentication. • Virtualization: Familiarity with underlying infrastructure platforms such as Nutanix or VMware. • Automation: Advanced PowerShell scripting skills because you believe in working smarter, not harder. • Communication: Fluent English skills to collaborate daily with our international teams and stakeholders. What we offer: • Local Team, Global Collaboration: Join a close-knit team of six experts based in our Zaragoza office. While your core team is local, you will be a key player in a larger global unit, collaborating daily with our major tech hubs in India and Germany. This structure gives you the agility of a small group with the influence and reach of a worldwide operation. • Hybrid & Flexible Work: A permanent employment contract with a flexible working hours scheme and a hybrid model (50-60% remote work) designed for real work-life balance. • Flexible Compensation Plan: Access to our "Retribución Flexible" program, allowing you to exchange part of your gross salary for tax-efficient benefits like meal vouchers, public transport cards, and childcare. • Health & Wellbeing: A special employee rate for private health insurance and free, confidential access to our professional psychological support hotline. • Subsidized Company Canteen: Enjoy access to our on-site company canteen, offering daily meals at a subsidized, reduced price. • Exclusive Employee Discounts: Significant discounts on premium Bosch home appliances, plus access to our "Bosch Contigo Más" corporate benefits platform, offering exclusive deals with hundreds of international brands. • Professional Growth: Access to continuous learning pathways, official technical certifications, and the opportunity to work on a massive, global-scale infrastructure. • Stay active and build connections by joining our internal Padel League! Additional Information Diversity is an integral part of our corporate strategy and is anchored as one of our values in the “We are Bosch” mission statement. For us, diversity is reflected in the uniqueness of our associates, their personalities, experiences and perspectives. By including everyone and ensuring equal opportunities we unleash our full potential. We are dedicated to ensuring that our hiring processes are fair, inclusive, and free from bias. We are committed to hiring individuals regardless of culture, generation, race, religion an belief, neurodiversity, gender identity, sexual orientation, or disabilities.