Sr Sales Operation Specialist

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. Job Family Overview Sales Operations The Sales family group at F5 is responsible for new business and revenue generation, supporting customers in finding products, solutions, and services that best meet their needs, and setting the direction and policies for sales activities and managing the execution of these plans. F5’s Sales Operational Partners regularly reviews and advises on sales metrics for the enhancement of sales systems, processes, and operations. Evaluates pricing structures to ensure fit with company objectives. Effectively incorporates client delivery schedules and operational changes into future revenue forecasts and revenue timeline considerations. Coordinates scheduling of customer engagements with customers and internal teams. Maintains sales force automation systems, product/service costing models, and margin management tools/systems to monitor and manage revenue/expenses effectively. May provide input on the development of sales quote tools. Sales Operations Fundamental 5 TECHNICAL ACUMEN Possesses a broad understanding of F5 solutions and foundational knowledge of sales data to ensure quality, consistency, and efficiency in sales reporting. Utilizes data reports and benchmarks to develop, implement and execute sales processes that are aligned with company-wide business objectives. CRITICAL REASONING (JUDGMENT, DECISION MAKING, AND PRAGMATISM). Exercises sound judgment based on an ability to incorporate experience, data, priorities, and stakeholder needs, and evaluate potential constraints to arrive at the most beneficial path forward. Consistently exhibits the ability to navigate situations with thought, purpose, and sensibility after adequately contemplating various available courses of action, balancing the trade-offs between immediate and long-term needs. Recognizes that while the effect of a single fix may not always be terribly significant, the accumulative effect over time makes each decision extremely valuable. INITIATIVE & ADAPTABILITY Does more than is required or expected, not because someone requested it but because it will improve or enhance a product and/or avoid problems. Plans for upcoming problems or opportunities and takes actions accordingly. Applies original thinking to improve processes, methods, systems, or services. Deals well with ambiguities, focusing on evaluating a situation, identifying what is and is not a priority, and moving toward the most logical outcome. PARTNERSHIP Recognizes collaboration fosters the most effective exchange of ideas and talent, facilitating open dialogues with a wide variety of contributors and stakeholders, building partnerships, leveraging skillsets, and sharing knowledge to achieve a common goal. Creates alignment through mutual accountability, transparent communications, and the application of change management principles. COMMUNICATION AND COLLABORATION Conveys information, vision, and strategy in an accurate and timely manner, adjusting to ensure understanding based on the audience. Actively listens; seeks to understand rather than respond. Proactively solicits and values diverse perspectives, ideas, and opinions. Career progression is based upon individual aptitude and business need. F5ers build foundational knowledge through coaching, mentorship, and opportunities to develop skills and experience, such as project work and cross-functional partnerships. Responsibilities: 1. Independently supports the sales team with complex administrative tasks such as data entry, order processing, answering to sales inquiries & resolve order issues 2. Utilizes previous experience and knowledge of the sales processes, CRM systems, and other sales tools used within F5 to service contract renewals and management, report documentation, and review data. 3. Follows standard practices and internal guidelines in maintaining accurate records of sales activities, customer interactions, deal statuses, and renewal quote creations. 4. May mentor and review the work of junior sales support team members. 5. Participates in training of new sales support team members of F5 programs and related technologies to enhance their skills and knowledge in sales operations. 6. Coordinates scheduling of customer engagements with customers and internal teams. Attributes: 1. Receives minimal instruction on day-to-day work and general instructions on new assignments of minimally complex scope, using judgment to select a course of action within described guidelines under moderate supervision. 2. Impact extends to the regional support and cross-functional teams. 3. Experienced with validating and troubleshooting data that supports the sales operations team. 4. Ability to operate within the F5 CRM System and other sales tools. 5. Proficient with Windows OS. #LI-VR The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change. Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com). Equal Employment Opportunity It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.