IT Support Administrator

Search Jobs Find Jobs For Where? Search Jobs IT Support Administrator Cluj-Napoca, Cluj, Romania Information Technology Employee Apply Save Job Share • Email • LinkedIn • X • Facebook Jump to • Overview • Job Description • Benefits • Culture • How We Hire Overview Synopsys software engineers are key enablers in the world of Electronic Design Automation (EDA), developing and maintaining software used in chip design, verification and manufacturing. They work on assignments like designing, developing, and troubleshooting software, leveraging the state-of-the-art technologies like AI/ML, GenAI and Cloud. Their critical contributions enable world-wide EDA designers to extend the frontiers of semiconductors and chip development. Play Video Job Description Date posted 08/25/2026 Category Information Technology Hire Type Employee Job ID 18250 Remote Eligible No Date Posted 08/25/2026 We Are Synopsys is the leader in engineering solutions from silicon to systems, enabling customers to rapidly innovate AI-powered products. We deliver industry-leading silicon design, IP, simulation and analysis solutions, and design services. We partner closely with our customers across a wide range of industries to maximize their R&D capability and productivity, powering innovation today that ignites the ingenuity of tomorrow. You Are You bring several years of IT support experience and understand that effective technical support requires both problem-solving ability and sound judgment. You know how to diagnose issues methodically, resolve them efficiently, and communicate solutions clearly to users with varying levels of technical expertise. You are comfortable troubleshooting hardware and software issues, managing workstation deployments, and coordinating with vendors when needed. Supporting users across EMEA has taught you to work effectively across time zones and adapt to regional requirements. You maintain accurate records, apply updates proactively, and prioritize work based on business impact. At Synopsys, you will support professionals engaged in technical work where reliable IT systems are essential to their success. What You'll Be Doing • Install, configure, and maintain hardware and software across workstations, laptops, and end-user devices in accordance with corporate standards and security policies • Set up and deploy workstations for new employees and role transitions, ensuring systems are properly configured and fully operational • Monitor system performance, apply security patches and software updates, and maintain systems to meet operational requirements and compliance standards • Troubleshoot and resolve technical issues including software malfunctions, hardware failures, network connectivity problems, and system outages • Manage and support mobile device contracts across EMEA, including device provisioning, troubleshooting, vendor coordination, and contract administration • Provide IT Asset Management support by maintaining accurate inventory records, managing hardware and software lifecycle processes, and ensuring compliance with licensing requirements • Execute IT projects from initiation through completion, including system upgrades, technology deployments, and process improvement initiatives The Impact You Will Have • Maintain productivity for engineering, design, and business teams by resolving technical issues promptly and effectively • Reduce system downtime and support escalations through proactive monitoring, maintenance, and troubleshooting • Ensure smooth onboarding and role transitions by delivering reliable workstation setup and deployment services • Improve asset visibility and compliance across the EMEA region through accurate IT Asset Management practices and documentation • Optimize mobile device support and contract management, contributing to cost efficiency and reduced administrative burden • Enhance IT operational effectiveness by identifying recurring technical issues and recommending sustainable solutions • Build user confidence in IT services through consistent, professional, and responsive support delivery What You'll Need • 3+ years of professional experience in IT support, desktop support, or systems administration within a corporate environment • Demonstrated proficiency in hardware troubleshooting, software installation, and workstation deployment across Windows and Mac platforms • Proven ability to diagnose and resolve technical issues independently, including hardware failures, software conflicts, and connectivity problems • Strong organizational capabilities with the ability to manage multiple priorities, meet deadlines, and maintain attention to detail • Experience supporting mobile devices and administering telecom contracts is a plus • Familiarity with IT Asset Management tools and processes is a plus • Professional written and verbal communication skills in English; additional European languages are a plus Who You Are • You communicate technical information clearly and professionally to users with varying levels of technical knowledge • You maintain accurate documentation and records because you understand that data integrity supports effective decision-making • You identify when an isolated issue may indicate a broader systemic problem and escalate appropriately • You manage your workload independently, prioritize effectively, and seek guidance when appropriate • You view IT support as a service function and take ownership of the user experience throughout the support process The Team You'll Be Part Of You will join a collaborative IT support team focused on delivering reliable, responsive, and high-quality support to employees across EMEA. The team works closely with internal stakeholders, regional IT teams, and vendors to support end-user devices, mobile services, and IT asset management processes. We value accountability, clear communication, and a service-oriented mindset, and we work together to solve problems efficiently while supporting the business needs of a fast-paced global organization. Rewards and Benefits We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. At Synopsys, we want talented people of every background to feel valued and supported to do their best work. Synopsys considers all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, age, military veteran status, or disability. Apply Save Job test Share • Email • LinkedIn • X • Facebook Benefits At Synopsys, innovation is driven by our incredible team around the world. We feel honored to work alongside such talented and passionate individuals who choose to make a difference here every day. We're proud to provide the comprehensive benefits and rewards that our team truly deserves. Visit Benefits Page • Health & Wellness Comprehensive medical and healthcare plans that work for you and your family. • Time Away In addition to company holidays, we have ETO and FTO Programs. • Family Support Maternity and paternity leave, parenting resources, adoption and surrogacy assistance, and more. • ESPP Purchase Synopsys common stock at a 15% discount, with a 24 month look-back. • Retirement Plans Save for your future with our retirement plans that vary by region and country. • Compensation Competitive salaries. ** Benefits vary by country and region - check with your recruiter to confirm Get an idea of what your daily routine around the office can be like Explore Cluj-Napoca View Map Hiring Journey at Synopsys Apply As an applicant your resume, skills, and experience are being reviewed for consideration. Phone Screen Once your resume has been selected a recruiter and/or hiring manager will reach out to learn more about you and share more about the role. Interview You will be invited to meet with the hiring team to measure your qualifications for the role. Our interviews are held either in person or via Zoom. Offer Congratulations! When you have been selected for the role, your recruiter will reach out to make you a verbal offer (a written offer will follow your conversation), and we hope you accept! Onboarding There will be some steps you need to take before you start to ensure a smooth first day, including new hire documentation. Welcome! Once you’ve joined, your manager, team, and a peer buddy will help you get acclimated. Over the next few weeks, you’ll be invited to join activities and training to help you ramp up for a successful future at Synopsys! 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