[Internship] IT Operations & Administration Intern

Company Description The Bosch Group is a leading global supplier of technology and services, in the areas of automotive and industrial technology, consumer goods as well as building technology. Bosch established its first representative office in Ho Chi Minh City in 1994. Since 2007, Bosch has expanded its footprint in Vietnam where it has branch offices in Hanoi and Da Nang, as well as a Powertrain Solutions plant in the Dong Nai province to manufacture pushbelts for continuously variable transmissions (CVT) in automobiles. In addition, Bosch operates Bosch Global Software Technologies Vietnam (BGSV) as well as an automotive R&D center for mobility solutions in Ho Chi Minh City. As of December 31 2023, Bosch employed approximately 6,300 associates in Vietnam. Bosch has diversified businesses in Vietnam. Today, all four Bosch business sectors, namely Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology have operations in the country. Bosch Vietnam is currently active with many business divisions: Mobility Aftermarket, Drive and Control Technology, Power Tools, Building Technology, Two-Wheeler and Powersports and Sales Original Equipment, AquaEasy, Home Appliances and Supply Chain Consulting. Additional information is available online at: https://www.bosch.com.vn/, https://www.linkedin.com/company/bosch-vietnam and https://www.facebook.com/OfficialBoschVietnam Job Description IT Administration & Operations Support • Support daily IT administration and operational coordination activities. • Maintain and update IT documentation, reports, operational records, and knowledge repositories. • Manage IT asset inventories and device lifecycle activities, including tracking, assignment, handover, return, and inventory control. • Coordinate the shipment, receiving, and movement of IT equipment across locations. • Support IT procurement activities, including quotation collection, supplier coordination, goods receiving, invoice processing, and payment support. • Prepare regular inventory, operational, and management reports to support decision-making. • Assist in creating user guides, knowledge articles, training materials, and process documentation. • Support meeting coordination, task tracking, and administrative activities related to IT projects and services. • Support the planning and coordination of departmental events and initiatives, including project progress tracking and contributing ideas for communication and engagement materials. • Contribute to process improvement initiatives and operational data analysis IT Help Desk & User Support • Provide first-level support through phone calls, chats, tickets, and meetings. • Assist users with common hardware, software, and workplace IT issues. • Support laptop and device preparation, installation, configuration, and deployment. • Assist in monitoring support tickets and coordinating with relevant IT teams to ensure timely support delivery. • Support IT operational activities, internal events, and other assigned projects when required. Qualifications • 4th year student majoring in Information Technology, Business Administration, Supply Chain & Logistics, Information Systems, or a related field • Mandatory: Vietnamese & English; additional languages a plus • Good knowledge of Microsoft 365 suite, including Word, Excel, Outlook, Teams, SharePoint, and OneDrive • IT Helpdesk support experience or knowledge • Preferred: Working knowledge of Microsoft 365 applications and IT services, business operations, or administrative processes • Strong organizational, documentation, and communication skills • Excellent problem-solving abilities • Ability to work independently and collaborate effectively in a multicultural working environment • Customer-oriented with a professional service mindset • Patience, empathy, and curiosity with a commitment to continuous learning • Team player with excellent collaboration skills Additional Information • Be entrusted with your own area of responsibility • Receive competitive internship allowances • Join department’s outing activities • Having 01 paid leave per month • Lunch allowance, parking allowance Disclaimer: • Bosch does not charge any fees from candidates for interview participation under any circumstances. • Bosch does not request candidates to download applications or click on any links that require fees or lack credibility. • Bosch does not collect personal information without permission. • Candidates are advised to verify the authenticity of recruitment information by visiting Bosch's official career website (https://careers.smartrecruiters.com/BoschGroup/vietnam) or contacting Bosch directly through official communication channels. • If you encounter any suspicious activity or have doubts about the legitimacy of recruitment communications, please report them immediately to Bosch Vietnam.