Staff Specialist Sales Operation

Plans and schedules own work typically independently to meet goals and deliverables based on general directions Your role Key responsibilities in your new role 1.Plans and schedules own work typically independently to meet goals and deliverables based on general directions 2.Impact of regular and independent decision making within the limits of the established procedures and processes 3.Customer Communication. Will be the first entry point for customer requests. Expected to resolve issues at their level 4.Escalation Management: Able to execute guided escalation 5.Relationship Management: Interfaces the customer different department, warranting a professional relationship 6.May attend customer meetings & calls to discuss on going topics, reviews service levels and to build relationship 7.Pricing: prepare commercial offers for customers with support of business unit (BU) and account manager (AM) in SAP CRM tool 8.Sales Forecast: support Account Manager on the monthly sales forecast updates. It could be one region/a few products or few locations in S&OP tool 9.Year price Negotiation: Support Account Manager with RFQ data verification (RFQ data processing) 10.Prepare data for Volume Price Agreements (VPA), track VPA fulfillment, adjust backlog for new pricing 11.Opportunity management: Processing sample requests from the customer through ISaR; track & expedite the delivery of samples. Support data entry into CRM Dynamics according to guidance of FAE or AM 12.Reporting and Analysis: Simple analysis guided by supervisor by clear instructions, update of predefined reports such as RMextract_Dragon Cube_CEBIS+ Cube etc 13.Account clearing: credit limit check, clarification of overdue and differences Prices & tax) in alignment with AM; credit & debit notes creation in ERP system 14.Process Change Notification (PCN)/Product Discontinuations (PD):Send documents to customer and active follow-up if not automated 15.Contracts: coordinate between customer and internal departments one.g. LOA, EDI, SBI, CRA logistics, NDA, settlement agreements Your profile Qualifications and skills to help you succeed 1.College degree or 5+ years work experience in similar field 2.Must be able to operate, align and collaborate with cross functional and global teams. 3.Must speak English & Mandarin. Other languages are a plus 4.Demonstrates excellent customer and sales support skills 5.Service oriented attitude, excellent interpersonal and communication skills 6.Has a sense of responsiveness, both timely and completeness 7.Ability to drive closure with diverse personnel throughout the corporation 8.Able to manage daily tasks and responsibilities with minimal supervision 9.Applies company policies and procedures to resolve routine issues 10.Able to receive detailed instructions from their direct manager, offer suggestions for improvement and to be a leader among peers 11.Champions’ customer causes to the mutual satisfaction of the customer and company. Readily accepts assigned responsibility. Follows established processes [For multiposting positions, select only the content related to the locations applicable to this position (e.g. if position can be filled in Austria and Canada, remove the content related to the United States). Additionally, you must remove or edit any text that is in red before publishing the job ad. If none of the locations below are applicable for the position to be published, please remove the full content and leave this section blank.] Additional information by location Austria [You can find below 2 options: the first is a generic one for any position in Austria and the second is only valid for leasing positions. Choose the one that applies to your position and delete the other one.] We offer competitive salaries and additional benefits based on your performance, experience, and qualification. The employment is in accordance with the collective salary and wage agreement for employees of the electrical and electronics industry, employment group [fill employement group] (https://www.feei.at/aktuelles/mindestloehne-und-gehaelter-eei/). The monthly salary is paid 14 times p.a. We offer a higher compensation depending on your expertise and skills. [Leasing positions] We are filling this position through one of our leasing partners. A valid work permit for Austria (RWR+ Card) or EU citizenship is a prerequisite for this position. This position is subject to the collective agreement for workers and employees of EEI with a minimum salary of € 4.341,85 (https://www.feei.at/wp-content/uploads/2024/04/minimum-salaries-white-collar-workers-2025.pdf). The monthly salary is paid 14 times p.a. A higher payment is negotiable depending on your expertise and skills. Canada The candidate must be eligible to meet the requirements of export control regulations, including the Canadian Controlled Goods Program and Canadian government security requirements; and/or (as necessary): • Must be able to obtain a Secret Clearance • Must not pose a risk for safeguarding of controlled goods • Must be eligible to handle US export-controlled data Infineon welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. United States Infineon Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws. Employment at Infineon is contingent upon proof of your legal right to work in the United States under applicable law, verification of satisfactory references, successful completion of a background check and drug test, and signing all your on-boarding documents. In some instances, if applicable, U.S. export control laws require that Infineon obtain a U.S. government export license prior to releasing technologies to certain persons. This offer is contingent upon Infineon's ability to satisfy these export control laws as related to your employment and anticipated job activities. The decision whether or not to submit and/or pursue an export license to satisfy this contingency, if applicable, shall be at Infineon's sole discretion. Infineon Technologies takes data privacy and identity theft very seriously. As such, we do not request personally-identifiable information (PII) from applicants over the internet or electronically. Please kindly refrain from disclosing your PII electronically during the application process or to unauthorized websites that may purport to be Infineon or any of our affiliates. [For HiRel positions only, add the following paragraph; otherwise, remove it.] This position requires access to documentation that is controlled by the export laws of the United States. Candidates are required to provide proof of either US citizenship, Permanent US residency, or classification as a protected individual as defined in 8USC 1324b(a)(3). Salary pay information: In line with local legal requirements, indicative salary ranges are disclosed for selected locations where applicable. [Please note that for all the locations stated in the table below it is mandatory to disclose salary. Remove from the table all rows with locations that are not applicable to this position] LocationIndicative salary range Location, Belgium*€xxx.xxx – €xxx.xxx Location, CanadaWage range that the company expects to pay for a qualified candidate:CA$xxx.xxx – CA$xxx.xxx In addition, all employees will be eligible to participate in an incentive plan. Location, Italy*€xxx.xxx – €xxx.xxx Location, United StatesWage range that the company expects to pay for a qualified candidate:US$xxx.xxx – US$xxx.xxx In addition, all employees will be eligible to participate in an incentive plan. Location, Poland*złxxx.xxx – złxxx.xxx Please remove the sentence below if none of the countries marked with * in the table above applies to your posting: *The stated salary comprises annual base pay and target variable compensation. The starting salary is determined using objective, gender neutral criteria, including relevant experience, qualifications, and role scope; prior compensation is not requested or considered. Employees also benefit from a comprehensive total rewards package, which may include further compensation and benefit elements depending on local regulations and company policies. #WeAreIn for driving decarbonization and digitalization. As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener. Are you in? We are on a journey to create the best Infineon for everyone. We strive to create the best Infineon for everyone by embracing diversity and inclusion. We welcome applicants for who they are and offer a workplace built on trust, openness, respect and equal opportunity. Our hiring decisions are based on skills and experience. Even if you don’t meet every requirement, we encourage you to apply. Please let your recruiter know if you need any accommodations during the interview process. Learn more about our various contact channels and about Diversity & Inclusion at Infineon. chelsea.chen@infineon.com