Customer Quality Engineer 客户质量工程师

Company Description Bosch Automotive Steering (Jinan) Co., Ltd is a wholly owned subsidiary of Bosch Group. Its predecessor is ZF Commercial Vehicle Steering (Shandong) Co., Ltd., established in October 2005, provides Chinese business partners with a full portfolio of steering system for commercial vehicles. Currently, the company has completed the construction of phase II-workshop, R&D center and the vehicle testing ground. Servocom series hydraulic ball & nut steering gears are the main products of the company. Servocom is designed with features of modularization, high pressure and high level of standardization. Compared with competitors, these features bring benefits such as less energy consumption, wide range of application. Meanwhile, the output torque of unit mass is increased through light-weight design and the payload is increased accordingly. Also, the maintenance-free of Servocom leads to the reduction of life cycle cost. Servocom has been owned more than 1 million units in China and applied by all major Chinese commercial vehicle OEMs. Currently,ServoSino8198 which developed by our company has been launched on the market. Servotwin which makes automated driving come true has also been introduced into China market. Besides, our company is dedicated to promote Robust System to reduce failure rate and fulfill the requirement of customer for the modular management. 博世汽车转向系统（济南）有限公司是博世集团的全资子公司，其前身为采埃孚商用车转向机（山东）有限公司，创建于2005年10月，主要是给其中国商业伙伴提供商用车用全套转向系统，公司现已完成二期厂房、研发中心及整车试车场的建设。 公司产品主要为Servocom系列商用车用循环球式液压助力转向机。Servocom系列转向机为模块化、高压力、标准化设计，与竞争对手相比，能量损耗更低，应用范围更广。同时，轻量化的设计使得单位质量的输出扭矩增加，从而使整车负载得到增加，且不需要维护从而降低使用成本。Servocom系列转向机在中国市场上的保有量已超过100万台，已被国内主要商用车制造商广泛采用。目前，公司开发的ServoSino8198系列转向机已经投放市场，用以实现自动驾驶的Servotwin也已经逐渐引入中国市场。此外，公司正致力于推广转向系统供货以降低故障率并满足主机厂模块化管理需求。 Job Description Respect the internal & external laws and regulations. 遵守内外部法律法规及公司相关规定。 • Implementation of company and/or corporative quality policy and strategy. 贯彻执行集团和/或公司的质量方针战略。 • Maintain IATF quality system, introduction and implement quality tools and methods, provide necessary support and guidance, and improve the quality awareness of all employees. 维护IATF 质量体系，推行质量工具和方法，提供支持与指导，并提升全员质量意识。 • Ensure the responsible process fulfill the requirements of IATF16949 and corporate directive. Monitor the status, quality, performance of the process and CIP. 确保负责的过程满足IATF16949, 流程文件的相关要求对本过程的状态，对质量及绩效进行监控和持续改进。 • Support the core processes/projects by measurement, testing, analysis and audit, ensure the efficiency and effectiveness, as well as continuous improvement of core processes/projects. 通过测量，测试，分析及审核对核心过程/项目提供支持和输入，确保核心过程/项目的有效运行和持续改进。 • Actively collaborate and cooperate with other departments, keep objective during conflicts, pursue the consent and facilitate the solution. 积极与各部门协作及合作，客观对待冲突并寻求一致意见和解决方案。 • Customer oriented, continuous improve the satisfaction of internal and/or external customer through technical support and services. 以客户为导向，通过技术支持和服务不断提升内外部客户的满意度。 -Lead customer quality complaint handling. 1.1 First contact with customer to get compaint information and share internally 1.2 Create QC @ system for customer complaints according to procedure 1.3 Support internal problem solving(8D etc.) and report problem sloving process to customer and follow till close. -牵头客户抱怨的处理：客户抱怨的窗口，响应和处理客户抱怨并将抱怨信息分享给内部相关人员；依据流程，在系统创建客户抱怨的QC；支持内部的问题解决（如8D），向客户汇报问题解决的进展直至关闭。 -Product & diagnose training for OEM and OES. -对主机厂和服务站进行产品和诊断的培训。 -Trouble shooting at OEM and OES, till complaint close. -对主机厂和服务站进行故障排查，直至抱怨关闭。 -Responsible for monitoring the storage, transportation, assembly process at customer site and monitoring KPI in customer portals. -负责监控客户处产品的存储，转运，装配过程并监控组织在客户处KPI 表现。 -Summary of analysis and customer quality reporting, create and submit analysis report to customers. -汇总并分析客户质量问题，包括创建和向客户提交分析报告。 -Negotiate with customers for punishment till close. -与客户交涉抱怨罚款事宜，直至关闭。 -According to requirement, prepare complaint data, claim data and parts analysis result and submit to customers and CCN colleagues for claim arbitration or lump sum negotiation, and negotiate with customers. -根据要求，向客户和销售同事提交索赔申诉或买断交涉的资料，包括客户抱怨数据、索赔数据、旧件分析结果等，并与客户交涉。 -Prepare lump-sum contracts and evidence to CCN colleagues for lump-sum negotiation, and negotiate with customers. -准备买断合同和证明资料并提交给CCN 同事，用于买断的沟通，并与客户交涉。 -Track and monitor products performance, including effectiveness of improved measures and field monitoring for new projects. -跟踪并监控产品的质量表现，包括改进措施的有效性及新项目的市场观察。 -Update trouble shooting documents, training documents and data base for real case. -更新培训资料以及真实案例数据库。 -Responsible daily check for customer portals, including notification and complaint check(0km&field), and apply arbitration if necessary, till close. -处理日常客户门户网站的通知和客户抱怨的审单（零公里和售后），以及必要时向客户申诉直至申诉关闭。 -Create and close orders @ system related repair for customers. -客户维修相关订单的创建及关闭。 -Lead or support contracts(quality agreement, service agreement, warranty agreement etc.) review and negotiate with customers till close. -牵头并支持客户协议（质量协议、服务协议、质保协议等）的评审，以及与客户交涉直至关闭。 -Provide PPAP documents to customers via portals and emails. -通过客户平台/邮件，向客户提交PPAP 资料。 -Transfer quality requirement to internal depts till close. -将客户的质量要求传递至内部相关部门直至关闭。 -Take care of the change of steering system in customer side. -关注客户方面针对转向系统的变更情况。 -Other relevant tasks assigned by superiors for achieving company’s objectives. -上级交办的为实现公司目标的其他工作。 Qualifications • Education 学历 -Bachelor degree or above, mechanical related major. -本科及以上学历，机械相关专业。 • Skills 技能 - Reading and understanding of technical drawings and specifications. 可识别技术图纸和规范； - Knowledge in vehicle technology and quality assurance, knowledge in lenksystem is a plus. 具有车辆工程和质量保证方面的知识，具备转向系统相关专业知识优先； - Good communication skills for customer service. 良好的客户服务沟通能力； - Good English skill is a plus. 良好的英语优先。 • Experience 工作经验 - Minimum 3 years work experience as customer quality in vehicle industry, steering system or chassis system field is preferred. - 三年以上汽车行业客户质量工作经验，转向系统或底盘系统领域优先。 Additional Information Other - Able to have frequent business travel and work overtime 适应频繁的出差和加班； - Positive attitude, proactive and initiative; 积极的态度，前瞻性和进取心； - Well organized, logic thinking, attention to details; 思维清晰，有逻辑，细心； - High reliability and confidentiality consciousness; 高度的责任心和保密意识； - Strong professional ethics; 良好的职业道德 - Strong sense of responsibility and confidentiality; 高度的责任心和保密意识； - Strong capability of patience and precision; 耐心细致，注重细节； - Self-motivated and able to work under pressure. 能够自我激励并承受工作压力。 - Hold positive attitude whenever facing different opinions or other problems and take necessary actions to facilitate solutions 出现意见不合或其他问题时能够以积极的态度应对，并采取行动积极配合以促进问题的解决。