Customer Operations Account Manager

ADVANCE YOUR CAREER. ADVANCE THE WORLD. At AMD, we believe technology has the power to solve the world’s most important challenges. From advancing healthcare and scientific discovery to powering AI and the technologies people rely on every day, innovation at AMD is shaping the future. Whether you’re designing next-gen processors, enabling AI breakthroughs, or bringing leading edge products to market, every role at AMD contributes to something bigger — technology that moves the world forward. Join us and, together, we’ll advance your career. THE ROLE The Customer Operations Account Manager is responsible for operations between AMD and its customers. They build strong and sustainable relationships at operational and managerial levels within both the customer’s and AMD’s organizations. The Customer Operations Account Manager leverages these relationships to manage expectations, improve operations, and resolve order, supply, delivery, forecast and other operational issues. They work to achieve organizational goals. KEY RESPONSIBILITIES • Review customer backlogs and partner with factory, finance, sales, and customers to resolve issues • Manage business across the product lifecycle, including NPI and EOL • Manage inventory and DOI to minimize inventory costs • Analyze demand, supply, consumption rates, and ordering patterns for direct customers and distribution channels • Maintain accurate, timely revenue forecasts and support revenue attainment • Build strategic relationships across internal and external stakeholders to ensure business continuity • Lead key projects, improve processes, advise business partners, and support organizational strategy • Collaborate across the team to share best practices, remove obstacles, and improve capabilities through new tools and processes • Drive operational excellence, customer collaboration, and implementation of new processes • Lead quarterly business reviews and operational meetings with customers • Guide operational issue resolution using a strong understanding of business processes and procedures PREFERRED EXPERIENCE • Understanding of business strategy with experience identifying and implementing process improvements • Experience with revenue forecasting, performance tracking, and revenue attainment • Strong problem-solving, analytical, and cross-functional management skills • Ability to manage uncertainty and resolve internal and external conflict • Strong executive writing, presentation, and verbal communication skills, including discussing operational concepts with customers, management, and teams • Experience developing and strengthening customer relationships • Strong supply chain and project management experience • Proficiency in Excel, PowerPoint, Power BI, and AI tools ACADEMIC CREDENTIALS: • Bachelor's degree and/or equivalent industry-related experience LOCATION: • San Jose, CA This role is not eligible for visa sponsorship. #LI-GW1 #LI-Hybrid Benefits offered are described: AMD benefits at a glance. AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process. AMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD’s “Responsible AI Policy” is available here. This posting is for an existing vacancy. THE ROLE The Customer Operations Account Manager is responsible for operations between AMD and its customers. They build strong and sustainable relationships at operational and managerial levels within both the customer’s and AMD’s organizations. The Customer Operations Account Manager leverages these relationships to manage expectations, improve operations, and resolve order, supply, delivery, forecast and other operational issues. They work to achieve organizational goals. KEY RESPONSIBILITIES • Review customer backlogs and partner with factory, finance, sales, and customers to resolve issues • Manage business across the product lifecycle, including NPI and EOL • Manage inventory and DOI to minimize inventory costs • Analyze demand, supply, consumption rates, and ordering patterns for direct customers and distribution channels • Maintain accurate, timely revenue forecasts and support revenue attainment • Build strategic relationships across internal and external stakeholders to ensure business continuity • Lead key projects, improve processes, advise business partners, and support organizational strategy • Collaborate across the team to share best practices, remove obstacles, and improve capabilities through new tools and processes • Drive operational excellence, customer collaboration, and implementation of new processes • Lead quarterly business reviews and operational meetings with customers • Guide operational issue resolution using a strong understanding of business processes and procedures PREFERRED EXPERIENCE • Understanding of business strategy with experience identifying and implementing process improvements • Experience with revenue forecasting, performance tracking, and revenue attainment • Strong problem-solving, analytical, and cross-functional management skills • Ability to manage uncertainty and resolve internal and external conflict • Strong executive writing, presentation, and verbal communication skills, including discussing operational concepts with customers, management, and teams • Experience developing and strengthening customer relationships • Strong supply chain and project management experience • Proficiency in Excel, PowerPoint, Power BI, and AI tools ACADEMIC CREDENTIALS: • Bachelor's degree and/or equivalent industry-related experience LOCATION: • San Jose, CA This role is not eligible for visa sponsorship. #LI-GW1 #LI-Hybrid Benefits offered are described: AMD benefits at a glance. AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process. AMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD’s “Responsible AI Policy” is available here. This posting is for an existing vacancy.