Ecommerce Support (f/m/div.)

Company Description At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference. With over 300 specialized associates and around 15 nationalities, Bosch activities in Lisbon are focusing on sales, marketing, communication, training, nearshoring services and shared support for human resources services to Europe. The diversity, commitment and know-how of the team are the key success factors of this organization. Bosch Service Solutions develops and delivers Customer Experience, Mobility and Monitoring solutions for companies and their customers. Our teams find fast and efficient solutions for thousands of people on a daily basis – from claim management to life-saving emergency calls, among other services. Define the standards and become a pioneer together with around 9000 associates worldwide. Job Description The HC eShop is a strategic B2B eCommerce platform for Bosch Heating and Cooling, designed to support digital sales and service processes across multiple countries. The platform is continuously evolving to improve user experience, ensure high quality standards, and support global rollouts and system transformations in an international environment. Key Responsibilities • Provide end-user support (helpdesk) for Bosch eCommerce solutions, ensuring an assertive, solution-oriented, and customer-focused approach; • Act as the first point of contact for user inquiries, incidents, and functional questions; • Create, maintain, and distribute documentation (known issues, new features, rollout information); • Deliver training and onboarding sessions for new users; • Support testing and quality assurance activities to ensure application stability and performance; • Contribute to continuous improvement of support processes and user experience. Qualifications Required Profile • Background in Informatics, Economics, or a comparable field of study; • Experience in end-user support (helpdesk), documentation, and test support; • Experience with eCommerce solutions and digital platforms; • Strong customer orientation and openness to change management; • Enthusiasm to develop and implement new concepts and processes; • Strong communication and moderation skills, with initiative, persuasiveness, and assertiveness; • Experience with SAP ERP SD (sales / lead-to-order / order-to-cash) is a plus. Language Skills • Portuguese and English – very good written and spoken communication skills. Additional Information What we offer you: Challenges in an international environment | career opportunities in one of the best companies in the world | flexible hours | medical services | discounts for employees | sports and health related activities | canteen | good access to public transports | space for creativity. Success stories don´t just happen. They are made... Make it happen! We are looking forward to your application!