Quality Technician (1st Shift)

Company Description Welcome to Bosch Power Tools in West Memphis, AR, where innovation meets action in our bustling warehousing operation! As a key division of Robert Bosch Tool Corporation NA, we’re not just distributing top-tier power tools—we’re driving excellence and efficiency every step of the way. Our state-of-the-art facility is a hub of activity, where every day is an adventure in logistics and distribution. Here at Bosch Power Tools, we infuse our work with passion, energy, and a sense of ownership. Our team thrives on the excitement of optimizing operations and delivering high-quality tools to professionals around the world. We believe in making work fun and engaging while pushing the boundaries of what’s possible in warehousing and distribution. If you’re ready to join a team where your drive and enthusiasm are valued, and where every role contributes to our mission, come experience the #LikeABosch spirit with us! Job Description Job Summary: We are seeking an experienced and dedicated Quality Technician to ensure the highest standards of quality assurance and operational efficiency. This role involves meticulously managing critical quality data, maintaining ISO 9001 compliant documentation, and actively driving continuous improvement initiatives to enhance product quality across all departments. Key Responsibilities: • Control and monitor all ISO 9001 documentation, including Work Procedure Instructions (WPIs), internal audit records, and measurement system information. • Investigate customer complaint issues, collect relevant data, update the customer complaint tracker, and report daily findings and corrective actions to the Quality Manager. • Accurately update and monitor key performance indicators for Distribution Quality, Sales Quality, Customer Service Level 2, and the Customer Query System. • Maintain and daily monitor the SIA Master Data spreadsheet for accuracy and completeness. • Regularly update QA boards with critical safety, KPI, and quality-related information. • Conduct thorough inspections of inventory related to customer complaints or internal failures. • Develop and implement daily housekeeping plans to oversee and maintain cleanliness in designated areas of responsibility. Qualifications Education: • Required: High School Diploma or GED. • Preferred: An Associate’s degree in Business Administration, Supply Chain Management, Engineering, or Finance. Required Skills & Experience: • Experience in a warehouse or manufacturing environment. • Demonstrated proficiency in Microsoft Office Suite (Windows, Excel, PowerPoint, Word) and a basic understanding of SAP, JDA / Blue Yonder, or similar WMS systems. • Foundational knowledge of Production Planning, Materials Management, and MRP (Materials Requirements Planning). • Familiarity with quality principles such as ISO, BPS, Lean Manufacturing, and Kaizen. • Strong logical problem-solving and analytical abilities. • Meticulous attention to detail and accuracy, coupled with excellent problem-solving and resolution skills. • Proven ability to multitask effectively with strong communication, collaboration, and moderation skills. • Ability to influence and work effectively with all levels of management and cross-functional teams within the facility. • Advanced analytical skills, including experience in collecting, organizing, and accurately disseminating abundant information. • Ability to work overtime on weekdays and weekends, as needed. Additional Information By choice, we are committed to a diverse workforce - EOE/Protected Veteran/Disabled. BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives • FIRST Robotics (For Inspiration and Recognition of Science and Technology) • AWIM (A World In Motion) Thanks to the work of every associate, Bosch has been recognized for award-winning culture by the following organizations: • Great Places to Work Certified, U.S., 2026 • America's Best Employer for New Grads, Forbes 2025 • Fortune’s World’s Most Admired Companies, 2024 • America’s Best Large Employers, 2024 • America’s Best Employers for Diversity, 2024 • America’s Greatest Workplaces for Women, Newsweek 2024 • Greatest Workplaces for Diversity, Newsweek 2024 Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization is not available. The U.S. base salary range for this full-time position is $26.94 - $32.96 per hour. Within the range, individual pay is determined based on several factors, including, but not limited to, work experience and job knowledge, complexity of the role, job location, etc. In addition to your base salary, Bosch offers a comprehensive benefits package that includes health, dental, and vision plans; health savings accounts (HSA); flexible spending accounts; 401(K) retirement plan with an attractive employer match; wellness programs; life insurance; short and long term disability insurance; paid time off; parental leave, adoption assistance; and reimbursement of education expenses. Learn more about our full benefits offerings by visiting: https://www.myboschbenefits.com/public/welcome. Pay ranges included in the postings generally reflect base salary; certain positions may include bonus, commission, or additional benefits.