Program Manager, LMS Service Portfolio

Job Profile: Administrative Operations Specialist 4 Job Family: Administrative Operations Time Type: Full time Apply before 11:59 PM Arizona time the day before the posted End Date. Minimum Qualifications: Bachelor's degree and seven (7) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved. Job Profile Summary: Provides leadership and support in planning, managing, developing, and evaluating departmental strategy, initiatives and activities. Job Description: Enterprise Technology is seeking a Program Manager, LMS Service Portfolio to provide enterprise coordination, executive decision support, and lifecycle stewardship for Arizona State University’s learning management system and connected learning-tool ecosystem. The position reports to the Executive Director, Learning Experience and works in close collaboration with the Learning Technology and Innovation team in the Office of the University Provost. The learning management system is a mission-critical service supporting students, faculty, and staff across ASU’s physical and digital learning environments. This role ensures that LMS services, integrations, and vendor relationships are managed through defined, coordinated processes from initial request through evaluation, executive decision, implementation, operation, periodic review, and retirement. As with all members of the Enterprise Technology team, this role carries core responsibilities, including fostering a sense of belonging and cultivating a culture that is relational, visionary, and empowering. With a strong emphasis on authenticity and compassion, this position is dedicated to embodying and advancing our culture. Position Salary Range: $78,000.00 - $90,000; DOE Essential Duties: • Maintain an authoritative portfolio of LMS services, integrations, vendors, owners, costs, dependencies, audiences, support models, and lifecycle status; establish consistent practices for intake, evaluation, prioritization, implementation readiness, periodic review, and retirement. • Identify decisions requiring executive direction; gather and validate the academic, business, technical, financial, accessibility, security, privacy, support, and user-experience information needed for informed decisions; and prepare concise, decision-ready materials describing options, tradeoffs, risks, resource implications, and recommendations. • Translate approved decisions into accountable implementation plans with owners, milestones, dependencies, communications, and success measures; monitor progress, resolve or escalate barriers, document outcomes, and confirm completion. • Lead cross-functional programs involving LMS services, integrations, platform changes, and emerging learning technologies; coordinate readiness across operations, support, knowledge, training, accessibility, security, procurement, and academic partners. • Coordinate intake, review, piloting, production decisions, and lifecycle reviews for LMS integrations and connected learning tools, including decisions on expansion, restriction, replacement, or retirement. • Maintain vendor relationships, service commitments, renewal dates, escalation paths, and decision history; coordinate vendor reviews, roadmap discussions, and follow-up actions with procurement, financial, technical, and academic partners. • Develop and maintain portfolio measures and reporting covering service health, adoption, support demand, change performance, integration status, cost, risk, and user experience; use evidence to identify improvement priorities and track corrective actions through completion. • Coordinate evaluation of AI-enabled LMS functionality and emerging digital learning resources, ensuring appropriate consideration of intended outcomes, affected populations, data practices, accessibility, operational dependencies, support requirements, and measures of success. • Leverage AI in routine tasks and contribute ideas for using AI to improve the unit’s efficiency and overall performance. • Take responsibility for fostering a positive culture, upholding organizational values, and championing engagement in all its forms. • Collaborate across teams and actively participate in ET/ASU events and programs. Desired Qualifications: • Experience supporting complex projects, programs, service portfolios, or operational initiatives in a higher-education, technology, or similarly collaborative environment. • Experience working with cross-functional stakeholders, such as technical teams, faculty, researchers, instructional designers, academic partners, or operations teams. • Familiarity with learning management systems, digital-learning technologies, enterprise platforms, integrations, or AI-enabled tools. • Ability to translate business, academic, research, or user needs into actionable requirements, work plans, priorities, or implementation activities. • Experience preparing clear reports, dashboards, status updates, risk communications, or other materials that support stakeholder and leadership decision-making. • Experience supporting vendor, contractor, statement-of-work, payment, partnership, or other external-provider activities is a plus. • Experience supporting pilots, usability activities, feature testing, or research-driven evaluation, with the ability to use findings to improve services or processes. • Familiarity with project-management, collaboration, documentation, analytics, or workflow tools, such as Jira, Confluence, Airtable, Looker Studio, Power BI, or comparable platforms. • An advanced degree and/or project-management or Agile certification is a plus. • Employment at an Arizona Board of Regents (ABOR) institution: Arizona State University, Northern Arizona University, or the University of Arizona. • Demonstrated ability to model empathy, compassion, and emotional intelligence. • Experience in a values-driven organization with a strong commitment to inclusion and belonging. • Ability to cultivate a psychologically safe environment where all team members can thrive. • Capacity to inspire and drive meaningful change in individual, institutional, and corporate behaviors to support a more sustainable environment. • Commitment to leading by example through effective communication, active participation, and advocacy for the institution’s sustainability programs. Working Environment: Activities primarily take place in a standard, climate-controlled office environment and may involve extended periods of sitting, standing, or moving between office spaces. This role involves regular use of a computer, including a keyboard and mouse. Special Instructions for Application: A cover letter is required. Please describe your experience managing complex, cross-functional learning-technology, digital-service, or enterprise operational initiatives. Address your experience translating stakeholder needs into actionable plans; supporting executive decisions through clear reporting, risk identification, and recommendations; and coordinating implementation across technical, academic, and operational partners. If applicable, include an example of your work with LMS platforms, integrations, AI-enabled learning tools, vendor or external-partner deliverables, or portfolio and lifecycle management. Department Statement: Enterprise Technology (ET) embraces its role as both an enabler and catalyst for advancing the vision and work of the New American University. We are a values-driven organization. Our commitments are reflected in all of the work we do in pursuit of operational excellence, the experience and delight of our community, and our strategic and innovation initiatives. Applicants must be eligible to work in the United States. Join the team that sparks human-centered innovation ET is a rapidly reconfigurable and entrepreneurial organization at ASU that prioritizes and executes to meet the needs of our community of learners, faculty, researchers and staff. Our work emphasizes autonomy, flexibility and distributed decision-making to leverage the strengths of individuals. Together, we embrace a culture that nurtures, engages and embraces many voices with a shared lens of positive community impact and expanded opportunities for collaboration. Why join us? Mission oriented. Everything we do is to advance ASU’s charter -- measuring who we include and how they succeed. We are staunch champions of learner success and put people first. Flexibility. Our flexible work environment allows employees to explore opportunities with their supervisor beyond the traditional work schedule. Opportunities include hybrid work where staff are in person three days per week. Culture forward. We embrace a Positive Core culture: Belonging, Relational, Authentic, Visionary and Empowered. Scale of impact. Our work changes the world. With 200k+ learners, faculty, researchers and staff, working with ET means you have the capacity to improve many lives and entire communities. World-class, low cost education. Our professional development is built in! ET encourages staff to seek additional certificates and degrees via ASU’s top ranked programs with major tuition breaks. Exposure to industry giants. ET partners with Amazon, Apple, Arista, Cox, Verizon, Salesforce, Alteryx and a diversity of technology companies to enhance our innovations and deepen their impact. Driving Requirement: Driving is not required for this position. Location: Campus: Tempe Funding: No Federal Funding Instructions to Apply: Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub. Please use the link below to log in using single sign-on. https://www.myworkday.com/asu/d/inst/1$9925/9925$27363.htmld To be considered, your application must include all of the following attachments: • Cover letter • Resume or CV Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name. Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered. Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date. Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience. Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete. ASU Statement: Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe. ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law. Notice of Availability of the ASU Annual Security and Fire Safety Report: In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456. Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources. Employment Verification Statement: ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications. Background Check Statement: ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check. Fingerprint Check Statement: This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.