SAP Commerce Business Analyst

Company Description Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region. Job Description Key Responsibilities: • Gather, analyze, and document business requirements for SAP Commerce (Hybris) solutions. • Act as a liaison between business users and technical teams to translate requirements into functional specifications. • Define and document workflows, use cases, user stories, and business process diagrams. • Work closely with developers, testers, and project managers to ensure successful implementation. • Support UAT (User Acceptance Testing) by defining test scenarios and assisting business users. • Identify gaps between business needs and SAP Commerce capabilities and propose suitable solutions. • Assist in data migration, integration, and configuration activities. • Perform configuration and Data Management Activities in SAP Commerce Back Office. • Provide training and support to business users on SAP Commerce functionalities. Required Skills & Qualifications: • Experience: 5+ years as a Business Analyst in SAP Commerce (Hybris) • Strong understanding of B2B/B2C eCommerce processes and customer journeys. • Knowledge of SAP Commerce modules (Product Content Management, Order Management, Customer Service, etc.). • Experience with Agile/Scrum methodologies and writing user stories. • Hands-on experience with JIRA, Confluence, and other project management tools. • Strong communication and stakeholder management skills. • Ability to troubleshoot and provide solutions for business process issues. • Experience in SAP ERP or S/4HANA integrations with SAP Commerce. • Experience working with cloud-based deployments (e.g., SAP Commerce Cloud). Qualifications B.E./B.Tech Preferred Qualifications: • SAP Commerce (Hybris) certification is a plus. • MBA in Sales & Marketing