Platform Engineering Manager, Shared Services

About Us SUSE is a global leader of enterprise open source software. By transforming community innovations into secure, sovereign and AI-ready solutions, SUSE empowers customers to escape vendor lock-in and regain control of their IT destiny. Through industry-leading Linux, Kubernetes, Edge and AI infrastructure solutions, SUSE delivers the flexibility to innovate everywhere—from the data center to multi-cloud and out to the edge. Only SUSE also manages many Linux and Kubernetes distributions. At SUSE, Choice Happens because we prioritize community, interoperability and relentless innovation. Discover how we power mission-critical resilience at www.suse.com. Platform Engineering Manager, Shared Services Job Description The Shared Services team within SUSE IT Platform Engineering operates the portfolio of tools the company runs on: source control (GitLab, GitHub, Gitea), CI/CD, monitoring (Zabbix, Prometheus, Grafana), Bugzilla, email infrastructure, backup (Bareos), and a long tail of services under active rationalization. The team's mandate is to keep these services reliable, integrate shadow IT into managed SaaS, and reduce undifferentiated operational lift. We're hiring a Manager who can set technical direction, unblock a junior-to-mid team, and bring modern operating practices including responsible adoption of AI tooling. Key Responsibilities • Lead and develop a junior-to-mid engineering team. Provide architectural direction and technical mentorship. The team has strong ops chops but often needs senior judgment on design and prioritization. • Set technical direction across the portfolio. Decide what to invest in, what to decommission, what to migrate to SaaS, what's "good enough" as-is. Reinforce the team's tenets: focus on value over polish. • Own the service portfolio as product manager. Prioritize the backlog, manage stakeholder expectations, trade off feature work, ops, and toil reduction. • Drive operational excellence. SLO-based reliability, MTTR reduction, structured incident response. • Lead AI adoption for the team. Identify and prioritize practical Agentic AI use cases such as assisted coding, runbook automation, knowledge retrieval, ticket triage, etc. Pilot, measure, scale or sunset. • Apply FinOps thinking. Measure efficiency, attribute spend, eliminate undifferentiated heavy lifting, favor serverless and managed services where they reduce TCO. • Integrate shadow IT. Bring unsanctioned tooling under managed services without losing the productivity that drove people there in the first place. • Collaborate across ITPE team, broader IT organisation and other business units. Required Qualifications • 10+ years in IT/infrastructure, including 3+ years managing engineering teams. Equivalent demonstrated breadth considered. • Bachelor's degree in a technical field, or equivalent practical experience. • Strong systems architecture; experience with distributed systems, identity, networking, and how services in this portfolio actually work. You'll be the architect for a team that needs technical direction. • High tolerance for ambiguity. Comfortable making calls without complete information. This portfolio includes services with unclear ownership, fuzzy SLAs, and inherited decisions. You set direction without waiting for perfect clarity. • Track record of removing roadblocks: technical, organizational, cultural, etc. Escalations and cross-team coordination flow through you, not around you. • AI literacy. Ability to lead a team through adoption of AI-assisted tooling (GitHub Copilot, Claude Code, ChatGPT Enterprise, or equivalent). Can scope and evaluate GenAI use cases in an IT operations context and understands data governance and security implications. Hands-on experience using these tools yourself is a strong plus. • Modern operating practices. SLOs, error budgets, DORA metrics, IaC/GitOps, FinOps. Awareness of AIOps capabilities and how to evaluate them. • Pragmatism. Reinforces team tenets, doesn't over-engineer. Why Join Us • Real ownership of a broad portfolio; you set direction across the tooling all of engineering depends on. • Capable engineers who will grow under good leadership. • AI adoption, SaaS migration, and decommissioning what doesn't earn its keep. • 30+ years of open source heritage — shape how SUSE itself operates as an engineering org. Job Information Technology What We Offer We empower you to be bold, driving your career to create the future you want. We celebrate and reward your achievements.  SUSE is a dynamic environment that is evolving rapidly, thus requiring agility, strong entrepreneurship and an open mind. This is a compelling opportunity for the right person to join us as we continue to scale and prosper.   If you’re a big thinker, obsessed by execution and thrive in a dynamic environment in which you can tangibly create a lasting legacy, then please apply now!  We give you the freedom to be yourself. You will work in a global community of unique individuals – like you – with different backgrounds, talents, skills and perspectives. A truly open community where everyone is welcome, has a voice and is encouraged to reach their full potential regardless of age, gender, race, nationality, disability, sexual orientation, religion, or any other characteristics.   Sounds like the right fit for you? Click Apply to submit your resume. A recruiter will contact you if your skills match our current or any future positions. In the meantime, stay updated on the latest SUSE news and job vacancies by joining our Talent Community. SUSE Values SUSE's culture is centered on four key values - Choice, Community, Trust, and Innovation - which are deeply integrated with our open source ethos. SUSE fosters a diverse and inclusive environment where our people are encouraged to be themselves. Choice: We are continuously making choice happen We are accountable for our choices We never get complacent Community: Nobody is smarter than everybody We embrace diversity of thought We are “open source first, upstream first” where collaboration benefits all Trust: We are trusted to deliver with integrity We offer trust by default, and do not wait for it to be earned We foster an environment where everyone trusts each other Innovation: We foster a culture of experimentation, and embrace change by challenging the norm We are committed to continuous improvement, creativity and adaptability Ideas are great, but without execution they are just ideas