IT Support Specialist

Company Description Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region. Job Description • Roles & Responsibilities : Work as CLT ( Customer Loyalty Team ) member supporting IT Infrastructure operations and IT services for locations at Bosch, Adugodi • Support budgeting, procurement, lifecycle management & operations of end user devices eg. laptops, desktops, iphones, ipads, printers etc and communication devices like hardphones as defined in respective processes - IT Fleet Management, Mobile Service delivery, Manage Print Services and Unified Communication Services ( MS Teams …etc) • Work as local network partner for central network team. • Act as 2nd Level escalation contact for IT Help desk team at location. • Follow IT Service Management processes (ITIL) in accordance with defined service level/KPIs & organization guidelines, rules and regulations. • Work on and make effective use of new technology topics like Gen-AI, data analysis and data visualization platforms & automation tools to support business requirements and solutions. • Close coordination & collaboration with customers, stakeholders & cross functional teams on various IT Infrastructure projects & activities at location. • Support implementation of new IT products and solutions. • Consult and support internal customers on standard, cost effective IT solutions and support to deliver the same. • Cooperate with IT central teams to oversee, manage & maintain IT infrastructure activities, services & projects Qualifications Educational qualification: Bachelor’s degree in IT, Computer Science, E&TC or related field Experience : 3+ Years of experience in IT infrastructure support, client workplace Mandatory/requires Skills : • Excellent knowledge and experience of working with and troubleshooting Microsoft products. • Excellent technical knowledge of IT hardware & networks • Good knowledge and working experience on data analytics tools, data visualization platforms ( eg. Power BI, Tablue etc), automation tools and Gen-AI topics • Familiar with latest IT technology and fast learner on new IT technologies • Knowledge of ITIL foundation. Certification will be added advantage. • Effective interpersonal, written and oral communication skills. • Able to present ideas effectively. Good communication and presentation skills • Preferred Skills : • Certificate of Microsoft / Data Analytics / Visualization platforms / automation tools is an advantage. • Ability to communicate and to work in international teams • Ability to effectively prioritize and execute tasks in a high-pressure environment • Able to serve as IT consultant and as knowledgeable resource for others