Customer Operations Account Manager

ADVANCE YOUR CAREER. ADVANCE THE WORLD. At AMD, we believe technology has the power to solve the world’s most important challenges. From advancing healthcare and scientific discovery to powering AI and the technologies people rely on every day, innovation at AMD is shaping the future. Whether you’re designing next-gen processors, enabling AI breakthroughs, or bringing leading edge products to market, every role at AMD contributes to something bigger — technology that moves the world forward. Join us and, together, we’ll advance your career. THE ROLE: The Customer Operations Support Specialist is responsible for operations between AMD and its customers. They build strong and sustaining relationships at operational, and managerial levels within both the Customer’s and AMD’s organization . The Customer Operations Account Manager leverages these relationships to manage expectations, improve operations, and resolve order, supply, delivery, forecast and other operational issues. They work to achieve organizational goals. KEY RESPONSIBILITIES: • Executes timely/ongoing review of customer backlogs and collaborates with stakeholders to resolve (e.g., factory, finance, sales, and customers) • Manages business through all stages of the product lifecycle (NPI, EOL) • Manages inventory and DOI (Days of Inventory) to prevent incurring inventory cost to AMD)Manages Demand vs Supply profiles for AMD direct customers or distribution channelMonitors the consumption rate and ordering patterns to perform standard demand/supply analysisFrom forecast understanding and maintenance, effectively manages on-time revenue forecasting as assigned • Identify and manage key internal and external strategic relationships at multiple levels of management to ensure business continuity • Drive projects and processes of identified importance within the organization and provide consultative advice to management, including business partners • Work collaberatively within the team to share best practices and remove obstacles for all • Develop self, adopting new tools and processes to achieve goals, create new ways to enhance the organization’s capability • Enable effective and efficient service through operational excellence and customer collaboration • Provide leadership and collect feedback in the implementation of new processes in support of the strategy • Engage with customers through quarterly business reviews and operational meetings • Provide guidance and support on operational issue resolution • Support customer operations through a high level understanding of business processes and procedures PREFERRED EXPERIENCE: • Experience with Data Center customers preferred • Strong Supply Chain knowledge • Project management experience • Possess understanding of business strategy and the ability to identify areas for process improvement • Strong problem solving skills and the ability to implement solutions • Ability to write executive communications • Strong oral and presentation skills, and is able to discuss operational concept with customer, management and team • Strong Excel, Powerpoint and Power BI skills • Ability to manage conflict internally and externally • Experience in developing and strengthening customer relationships • Strong analytical skills required, with the ability to manage cross functional dependencies • Ability to deal with uncertainty ACADEMIC CREDENTIALS: • Bachelor's degree and/or equivalent industry-related experience LOCATION: • Austin, TX This role is not eligible for visa sponsorship. #LI-GW1 #LI-Hybrid Benefits offered are described: AMD benefits at a glance. AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process. AMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD’s “Responsible AI Policy” is available here. This posting is for an existing vacancy. THE ROLE: The Customer Operations Support Specialist is responsible for operations between AMD and its customers. They build strong and sustaining relationships at operational, and managerial levels within both the Customer’s and AMD’s organization . The Customer Operations Account Manager leverages these relationships to manage expectations, improve operations, and resolve order, supply, delivery, forecast and other operational issues. They work to achieve organizational goals. KEY RESPONSIBILITIES: • Executes timely/ongoing review of customer backlogs and collaborates with stakeholders to resolve (e.g., factory, finance, sales, and customers) • Manages business through all stages of the product lifecycle (NPI, EOL) • Manages inventory and DOI (Days of Inventory) to prevent incurring inventory cost to AMD)Manages Demand vs Supply profiles for AMD direct customers or distribution channelMonitors the consumption rate and ordering patterns to perform standard demand/supply analysisFrom forecast understanding and maintenance, effectively manages on-time revenue forecasting as assigned • Identify and manage key internal and external strategic relationships at multiple levels of management to ensure business continuity • Drive projects and processes of identified importance within the organization and provide consultative advice to management, including business partners • Work collaberatively within the team to share best practices and remove obstacles for all • Develop self, adopting new tools and processes to achieve goals, create new ways to enhance the organization’s capability • Enable effective and efficient service through operational excellence and customer collaboration • Provide leadership and collect feedback in the implementation of new processes in support of the strategy • Engage with customers through quarterly business reviews and operational meetings • Provide guidance and support on operational issue resolution • Support customer operations through a high level understanding of business processes and procedures PREFERRED EXPERIENCE: • Experience with Data Center customers preferred • Strong Supply Chain knowledge • Project management experience • Possess understanding of business strategy and the ability to identify areas for process improvement • Strong problem solving skills and the ability to implement solutions • Ability to write executive communications • Strong oral and presentation skills, and is able to discuss operational concept with customer, management and team • Strong Excel, Powerpoint and Power BI skills • Ability to manage conflict internally and externally • Experience in developing and strengthening customer relationships • Strong analytical skills required, with the ability to manage cross functional dependencies • Ability to deal with uncertainty ACADEMIC CREDENTIALS: • Bachelor's degree and/or equivalent industry-related experience LOCATION: • Austin, TX This role is not eligible for visa sponsorship. #LI-GW1 #LI-Hybrid Benefits offered are described: AMD benefits at a glance. AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process. AMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD’s “Responsible AI Policy” is available here. This posting is for an existing vacancy.