iGPM & BD PLW Consultant for Application support and Maintenance

Company Description Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region. Job Description Role Summary and Responsibilities: General: • Consultant expected to have basic understanding of ITIL framework to collaborate and handle with end-user issues / tickets raised via SMT/ ITSM.D(Service Now) tool • Excellent problem-solving, consulting and decision-making skills. • Handling incident, problem tickets, service requests in iGPM and Planisware. • Good communication and interpersonal skills. • Should be able to work independently with minimal supervision Desired Role Requirements: Key skill set required: • Knowledge on SQL, PL/SQL,D2K forms and reports. • Azure and Cloud technologies. Core Functional Knowledge: • Planisware Knowledge is added more advantage. • Project Management and resource planning knowledge • Solving support tickets with immediate solutions or workaround. • Performance issue analysis. • Ownership on assigned tickets till closure of that ticket. • Should be able to independently analyze and debug the problems. • Should be able to analyze and document the solutions and implement the same. • Follow-ups and taking complete ownerships towards assigned tasks. • Preparation of Support or domain documents. • Should able to do quick analysis and deeper view on issue. • Adhere to support process strictly. Qualifications Educational qualification: B.E/B.TECH/MBA Experience : 5+ years in Oracle Database / Planisware consulting Mandatory/requires Skills : SQL, PL/SQL,D2K forms and reports ITIL process knowledge Preferred Skills : ServiceNow knowledge Additional Information • Resolving daily user tickets through tools like ITSM.D ServiceNow • Good understanding and Ability to do configuration, master data changes, end-to-end process flow • Relevant certification is an added advantage