Customer Service Representative

OUR STORY At STMicroelectronics, we believe in the power of technology to drive innovation and make a positive impact on people, businesses, and society. As a global semiconductor company, our advanced technologies and chips form the hidden foundation of the world we live in today. When you join ST, you will be part of a global business with more than 115 nationalities, present in 40 countries, and comprising over 50,000 diverse and dedicated creators and makers of technology around the world. Developing technologies takes more than talent: it takes amazing people who understand collaboration and respect. People with passion and the desire to disrupt the status quo, drive innovation, and unlock their own potential. Embark on a journey with us, where you can innovate for a future that we want to make smarter and greener, in a responsible and sustainable way. Our technology starts with you. Job Description • Daily backlog management, incl. order processing, backlog vs MPR reviewing, CnR processing, shipment monitoring, RMA etc. • Customer demand forecast monitoring and accuracy analysis by weekly report • Eliminate backlog vs. MRP variance and EDD, PLD vs. RD gaps across assigned accounts. Work with divisions on capacity adjustment in order to fulfill RD • Resolve logistics and custom issues with relevant functions • Achieve revenue plans by driving optimal backlog coverage, working in close partnership with the customer, sales and champions • Develop an in depth knowledge of the customer’s procurement methodologies • Identify weaknesses in supply chain for each customer; determine and implement applicable solution for each site/device • Monitor and enforce ST terms and conditions including change order windows, forecast liability, and inventory control YOUR SKILLS & EXPERIENCES • Minimum 3 years experience in customer service or order fulfillment. • Excellent communication skill. Able to interact with internal and external partners. • Experience in Microsoft Office applications. Proficiency in using Microsoft Excel and Power BI is an added advantage. • Thorough and organized mindset • Problem solving skills • Team player with positive attitude. • Proactive, responsible and takes ownership of issues. • Self-motivated, independent and able to work with minimum supervision • Sense of urgency, analytical and able to multi-task under fast paced environment. ST is proud to be one of the 17 companies certified as a 2025 Global Top Employer and the first and only semiconductor company to achieve this distinction. ST was recognized in this ranking thanks to its continuous improvement approach and stands out particularly in the areas of ethics & integrity, purpose & values, organization & change, business strategy, and performance. At ST, we endeavor to foster a diverse and inclusive workplace, and we do not tolerate discrimination. We aim to recruit and retain a diverse workforce that reflects the societies around us. We strive for equity in career development, career opportunities, and equal remuneration. We encourage candidates who may not meet every single requirement to apply, as we appreciate diverse perspectives and provide opportunities for growth and learning. Diversity, equity, and inclusion (DEI) is woven into our company culture. To discover more, visit st.com/careers.