CFL Data Scientist

About Us SUSE is a global leader of enterprise open source software. By transforming community innovations into secure, sovereign and AI-ready solutions, SUSE empowers customers to escape vendor lock-in and regain control of their IT destiny. Through industry-leading Linux, Kubernetes, Edge and AI infrastructure solutions, SUSE delivers the flexibility to innovate everywhere—from the data center to multi-cloud and out to the edge. Only SUSE also manages many Linux and Kubernetes distributions. At SUSE, Choice Happens because we prioritize community, interoperability and relentless innovation. Discover how we power mission-critical resilience at www.suse.com. CFL Data Scientist Job Description The CFL Data Scientist role is responsible for providing reporting and analytical insights across the Customers For Life (CFL) organization, comprising Customer Success, Services, Customer Support, and the Subscription Verification team. This role will drive decision-making and business improvement. The Data Scientist will work with stakeholders across the business, including IT, Finance, and the Revenue Operations team, to deliver self-service reporting tools and in-depth analytics that inform business performance, ultimately fostering a data-driven decision-making culture. Responsibilities: • Owns the core data processes related to business performance, including the design, development, and implementation of reporting solutions, analytical models, and management dashboards. • Main point of contact for data and analytical queries within the Customers for Life Organisation. • Collaborates with and supports various CFL teams to establish trusted working relationships and ensure alignment on data-driven insights. • Mines, analyzes, and visualizes relevant data using tools such as Salesforce Analytics and MS PowerBI to identify key trends and inform strategic decision-making. • Develops and delivers training and mentorship to Customers For Life team members, promoting data literacy and the effective utilization of data. • Drives continuous improvement in analytics-related processes, identifying opportunities to enhance efficiency and effectiveness. Education and Experience Required: • Bachelor’s or Master’s degree in Data Science, Business Analytics, or equivalent • Typically 5+ years experience, ideally in a similar analytical role within the software industry. Knowledge, Skills and other Requirements: • Experience with Salesforce Analytics/TableauCRM and/or MS PowerBI. • Exceptional communication skills (e.g., written, verbal, presentation). Fluency in English required. • Willingness to work in a shift pattern that includes supporting North American time zones. The role will involve alternating shift schedules to provide support across multiple time zones. • Prepare executive-ready presentations and updates, including concise and clear visual artifacts to support management • Experience of evaluating forms of forecasting and planning methodologies to develop guidance for deploying sales and operational resources and activities. • Excellent analytical, statistics and problem-solving skills, as well as the ability to think creatively. • Developing understanding of internal business processes and policies. • Ability to work as a proactive member of a team, as well as independently. • Thorough understanding of and experience in applying business and sales operations practices and process design to a variety of situations. Job Sales / Customer Operations What We Offer We empower you to be bold, driving your career to create the future you want. We celebrate and reward your achievements.  SUSE is a dynamic environment that is evolving rapidly, thus requiring agility, strong entrepreneurship and an open mind. This is a compelling opportunity for the right person to join us as we continue to scale and prosper.   If you’re a big thinker, obsessed by execution and thrive in a dynamic environment in which you can tangibly create a lasting legacy, then please apply now!  We give you the freedom to be yourself. You will work in a global community of unique individuals – like you – with different backgrounds, talents, skills and perspectives. A truly open community where everyone is welcome, has a voice and is encouraged to reach their full potential regardless of age, gender, race, nationality, disability, sexual orientation, religion, or any other characteristics.   Sounds like the right fit for you? Click Apply to submit your resume. A recruiter will contact you if your skills match our current or any future positions. In the meantime, stay updated on the latest SUSE news and job vacancies by joining our Talent Community. SUSE Values SUSE's culture is centered on four key values - Choice, Community, Trust, and Innovation - which are deeply integrated with our open source ethos. SUSE fosters a diverse and inclusive environment where our people are encouraged to be themselves. Choice: We are continuously making choice happen We are accountable for our choices We never get complacent Community: Nobody is smarter than everybody We embrace diversity of thought We are “open source first, upstream first” where collaboration benefits all Trust: We are trusted to deliver with integrity We offer trust by default, and do not wait for it to be earned We foster an environment where everyone trusts each other Innovation: We foster a culture of experimentation, and embrace change by challenging the norm We are committed to continuous improvement, creativity and adaptability Ideas are great, but without execution they are just ideas