Technical Sales Representative / Virtual DBM

Role Summary The TSR / Virtual DBM is a dual-function role combining real-time customer support excellence with proactive digital distribution management. The role provides high-availability frontline support for NXP customers while simultaneously owning systematic funnel management, DR approval, and quote triggering for small and long-tail distributor branches. This role is the operational backbone of NXP's Mass Market digital coverage model, unlocking latent pipeline value through disciplined, remote-only execution. Core Responsibilities 1. Technical Support Representative (TSR) • Serve as the first point of contact for real-time customer interactions via LiveChat during local business hours, ensuring high availability for the covered region • Provide product-related sales, marketing, and basic technical support across the full NXP product portfolio (recommendations, basic functionality, product identification) • Screen, triage, and dispatch all incoming support tickets to the appropriate engineering teams (TIC), internal contact points, or resolve directly as TSR-owned tickets • Resolve tickets related to product information, order process, online/account issues, licensing, availability, and quality matters • Guide customers to the right information on NXP's website and connect them with the best internal contact • Identify potential leads and hand off to Virtual Selling, Field Sales, or distributors via SFDC 2. Virtual Distribution Branch Management (Virtual DBM) • Own a defined portfolio of smaller, remote-managed distributor branches • Conduct monthly digital business reviews with assigned distributor contacts to track pipeline health, review open opportunities, and agree on next steps • Manage and progress open design opportunity queues within the assigned branch portfolio • Systematically trigger pricing and quotation requests for opportunities that have not yet received a commercial offer • Deploy new product introduction (NPI) briefings and sales enablement materials to distributor contacts remotely • Proactively engage internal technical resources for technical issues or questions within the distributor funnel Specific Knowledge and Skills • Technical or Business Degree • Good understanding of electronics, especially microcontrollers and general elements in electronic systems • Experience in industrial, automotive, networking, and communication segments is a plus • Ability to communicate and engage with customers in a pre-sales situation through chat • Excellent English communication skills (verbal & written) • Familiarity with Customer Relationship Management (CRM) and Opportunity Management systems and processes is a plus. • Engaged, committed • Strong attitude to help customers seeking support • Feeling comfortable to engage with new customers and to promote our products • Collaborative, proactive, self-learning and team player attitude in a multicultural environment • Excellent selling and communication skills #LI-FCC3 More information about NXP in Mexico... #LI-fcc3