Software Engineer II

Overview Job Overview Microsoft is building the future of AI-powered work, and the Agent 365 team is at the centre of it. We're looking for a passionate Software Engineer to help design, build and scale the platform that lets organisations deploy, manage and secure AI agents across the Microsoft Cloud. In this role you'll work on large-scale, cloud-native systems that use big data, machine learning, natural language processing and search technologies to give customers intelligent, secure and reliable agent experiences. You'll work closely with product managers, researchers, security experts and engineering teams around the world to turn complex customer needs into high-quality solutions on Azure, Microsoft Entra and Microsoft 365. Security and trust are at the core of what we build. You'll bring a security-first mindset, apply practices such as threat analysis and penetration testing, and help keep our services resilient and compliant. We value engineers who are curious, take ownership, engage directly with customers and enjoy solving hard problems in a fast-moving, collaborative environment. If you're excited by cloud and AI and want to shape how millions of people and organisations work with intelligent agents, we'd love to hear from you. Responsibilities • Collaborates with appropriate stakeholders to determine user requirements for a scenario. • Drives identification of dependencies and the development of design documents for a product, application, service, or platform. • Creates, implements, optimizes, debugs, refactors, and reuses code to establish and improve performance and maintainability, effectiveness, and return on investment (ROI). • Leverages subject-matter expertise of product features and partners with appropriate stakeholders (e.g., project managers) to drive a workgroup's project plans, release plans, and work items. • Acts as a Designated Responsible Individual (DRI) and guides other engineers by developing and following the playbook, working on call to monitor system/product/service for degradation, downtime, or interruptions, alerting stakeholders about status and initiates actions to restore system/product/service for simple and complex problems when appropriate. • Proactively seeks new knowledge and adapts to new trends, technical solutions, and patterns that will improve the availability, reliability, efficiency, observability, and performance of products while also driving consistency in monitoring and operations at scale. Qualifications Required Qualifications • Bachelor's and/or Master's degree in Computer Science, Engineering or a related field, or equivalent experience. • 4+ years of professional software development experience. • Hands-on experience with C++ and/or C#, along with exposure to big data, machine learning (ML), natural language processing (NLP) and search technologies. • Strong analytical skills, with experience in customer engagement and cross-functional collaboration. • Familiarity with Microsoft Cloud services (Azure, Microsoft Entra, Microsoft 365). • Security awareness, including penetration testing and threat analysis. Other Requirements Ability to meet Microsoft, customer and/or government security screening requirements is required for this role. These include, but are not limited to, the following specialised security screening: • Microsoft Cloud Background Check: This position requires passing the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Preferred Qualifications • A technical software engineer with a passion for cloud technologies and AI. • Previous experience as a Software Development Engineer. • Track record of working closely with agile, diverse engineering teams. • Understanding of cloud, AI and other computing technologies, including business drivers and emerging trends across Microsoft and non-Microsoft technologies. • Experience working in geographically distributed teams. • Self-starter who enjoys tackling new challenges and working independently. • Ability to build relationships with senior technical and business leaders. • Strong verbal and written communication skills, including fluency in English. #CAPJobs #Agent365Jobs This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.