AI Copilot Solution Engineer

Overview Microsoft ANZ is on a mission to empower every organisation across Australia and New Zealand to achieve more, driving innovation, economic growth and societal impact in an AI-first era. Central to this mission is helping organisations unlock the full potential of their people through secure, compliant and governed AI. Microsoft has long been a trusted partner for workplace transformation through Microsoft 365 and Teams. As organisations enter the next phase of AI adoption, Microsoft is uniquely positioned to transform how work gets done through Microsoft 365 Copilot, Copilot Studio, AI Agents and the broader Microsoft Cloud platform. Looking ahead to FY27, our focus is moving beyond individual productivity to AI-powered workforce transformation, where Copilot and AI Agents augment employees, automate work, improve decision-making and enable new ways of operating. Our differentiation extends beyond AI capability. Microsoft brings together productivity, data, identity, security, compliance, management and governance to help organisations deploy AI confidently and responsibly at enterprise scale. The Purpose of the Role We are seeking an AI Workforce Solution Engineer, Copilot to help customers understand, design, demonstrate and implement the next generation of AI-powered work. This is a highly customer-facing technical role at the intersection of business transformation, solution architecture, AI and the modern workplace. You will work alongside Microsoft sales teams, partners and customer stakeholders to translate business challenges into compelling Microsoft 365 Copilot, Copilot Studio and AI Agent solutions. Your role is to make AI real and actionable for customers. You will bring customer scenarios to life through technical discovery, architecture, demonstrations, rapid prototypes, proof of concepts and technical workshops that show how Microsoft AI can transform the employee experience and reshape how work gets done. You will help customers progress from AI experimentation to enterprise-scale adoption, addressing the technical, security, data, governance and organisational considerations required to deploy Copilot and Agents responsibly. You don't need to know everything on day one. Microsoft provides deep technical enablement, engineering resources and a global specialist community. What matters is your technical curiosity, customer empathy, ability to learn quickly and passion for turning technology into meaningful business outcomes. Responsibilities Responsibilities Lead technical customer engagements • Lead technical discovery and solution envisioning with customers, identifying high-value scenarios where Microsoft 365 Copilot and AI Agents can transform how employees work. • Engage business and technical stakeholders to understand customer requirements, existing environments, security considerations, data readiness and desired business outcomes. • Translate customer requirements into clear and compelling Microsoft AI solution architectures. Demonstrate the art of the possible • Deliver compelling Microsoft 365 Copilot demonstrations, technical workshops, architecture sessions and proof-of-concept experiences tailored to customer scenarios. • Bring customer use cases to life by demonstrating how Copilot can support employees across meetings, communication, knowledge discovery, content creation, analysis and business workflows. • Build demonstrations and prototypes that showcase how Copilot and Agents work together across the Microsoft ecosystem. Design Copilot and Agent solutions • Architect solutions using Microsoft 365 Copilot, Copilot Studio, AI Agents, Microsoft Graph, connectors and extensibility capabilities. • Help customers determine when to use out-of-the-box Copilot capabilities, when to extend Copilot and when to create purpose-built Agents. • Design solutions that connect Copilot and Agents with enterprise data, knowledge, applications and business processes. • Advise customers on Agent architecture, orchestration, grounding, authentication, permissions, lifecycle management and governance. Accelerate Copilot readiness and adoption • Assess customer environments and identify the technical prerequisites for successful Copilot deployment and adoption. • Provide guidance across identity, information architecture, permissions, security, compliance, data protection and AI governance. • Help customers understand how Microsoft technologies work together to provide a secure and governed AI platform. • Support customers as they progress from initial pilots and experimentation to enterprise-scale Copilot and Agent deployment. Partner across Microsoft and the ecosystem • Work closely with AI Workforce Specialists, Account Executives, Cloud Solution Architects, Customer Success teams, engineering teams and partners to develop customer solutions and accelerate adoption. • Orchestrate Microsoft technical resources and specialist expertise around complex customer opportunities. • Collaborate with partners to build repeatable solutions and scalable Copilot and Agent offerings. Build technical credibility and thought leadership • Become a trusted technical advisor to customers on AI-powered workforce transformation. • Stay current with the rapidly evolving Copilot and Agent ecosystem, continuously developing expertise in generative AI, Agentic AI, Copilot extensibility, orchestration, enterprise data, security and governance. • Share technical learnings, reusable assets, customer patterns and best practices across the Microsoft field community. • Provide feedback from customer engagements to product and engineering teams to help influence future capabilities. Model Microsoft's culture • Demonstrate a growth mindset, customer obsession, inclusion, collaboration and accountability. • Contribute to an inclusive and high-performing technical community across ANZ. • Help others develop their AI capabilities by sharing knowledge, coaching peers and building reusable technical assets. Qualifications Minimum Experience • 5+ years of experience in solution engineering, pre-sales engineering, solution architecture, technical consulting, cloud technologies, SaaS, workplace technology or enterprise applications. • Demonstrated experience translating business requirements into technical solution designs and architectures. • Experience presenting and demonstrating technology to both technical and business audiences. • Strong ability to communicate complex technical concepts in a clear and compelling way. • Experience leading technical discovery, workshops, demonstrations, proof of concepts or solution design sessions. • Strong customer engagement skills and the ability to build credibility with technical and business stakeholders. • A passion for AI and a demonstrated ability to rapidly learn emerging technologies. • Australian Citizen or Permanent Resident. Preferred Experience • Experience with Microsoft 365, Teams, Microsoft Graph, Power Platform, Copilot Studio or Microsoft 365 Copilot. • Familiarity with generative AI, Large Language Models, Agents, grounding, orchestration, Retrieval-Augmented Generation or enterprise AI architectures. • Experience building or integrating AI-powered applications, Agents, automations or business workflows. • Understanding of enterprise identity, security, compliance, information protection, permissions and data governance. • Experience working with APIs, connectors, low-code platforms or extensibility frameworks. • Familiarity with enterprise change and adoption considerations associated with deploying AI at scale. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.