Customer Service Representative

OUR STORY At STMicroelectronics, we believe in the power of technology to drive innovation and make a positive impact on people, businesses, and society. As a global semiconductor company, our advanced technologies and chips form the hidden foundation of the world we live in today. When you join ST, you will be part of a global business with more than 115 nationalities, present in 40 countries, and comprising over 50,000 diverse and dedicated creators and makers of technology around the world. Developing technologies takes more than talent: it takes amazing people who understand collaboration and respect. People with passion and the desire to disrupt the status quo, drive innovation, and unlock their own potential. Embark on a journey with us, where you can innovate for a future that we want to make smarter and greener, in a responsible and sustainable way. Our technology starts with you. YOUR ROLE Provide a working interface between assigned European based automotive customers and STMicroelectronics to fulfill the complete service related to customers order book within Sales Operations. Responsible and accountable for delivering the right product at the right price, at the correct quantity, at the right place and at the right time, at the best possible costs and resources while balancing customer needs and ST’s interests properly. To do so, proactively monitor and initiate relevant Sales activities and cover various internal and external business models including consignment, to ensure best in class service towards customers. MAIN JOB CONTENTS: • Order entry and active order management, expected delivery dates, shipment tracking and acceleration if needed, critical parts handling, rescheduling and cancellations, returns, price updates, etc. • Customer communication. • Escalation handling, with all internal and external stakeholders. Furthermore, analyze regularly the supply progress and status internally and externally and take the needed actions. To prepare for the future you will contribute to the implementation of an optimized supply concept under consideration of ST business rules and customer expectation by mapping internal and external supply chain processes accordingly. KEY ASPECTS: • Identifying potential improvement possibilities of supply together with Central Supply Chain, Business Managers, Business Planners and ST management teams. • Continuous review and adaption of process parameters. • Analyzing customer supply chain expectations and defining corrective actions in case needed with the relevant stakeholders, in the full mindset of improvement. • Coordinate requirements referring to new processes or tools with ST departments such as Division Planning, Supply Chain, Marketing, Logistics and DT-IT. YOUR SKILLS & EXPERIENCES: • Master’s degree in Sales & Marketing logistics, demand planning, business administration, communications, or a comparable field of study. • 2-5 years’ work experience in supply chain systems, customer service, logistics, demand planning, consignment and EDI in a tech company or in a B2B environment. • Analytical mindset and strong attention to details. • Proficiency in Microsoft Office, especially Excel on advanced functions and data analysis such as PowerBI. • Very good written and oral communication skills in English and German. • Strong motivation to work in a team, open mindset and collaborative attitude. • Strong interpersonal and -cultural skills for working with international cross-functional stakeholders. • Experience with SAP IBP is a plus. ST is proud to be one of the 17 companies certified as a 2025 Global Top Employer and the first and only semiconductor company to achieve this distinction. ST was recognized in this ranking thanks to its continuous improvement approach and stands out particularly in the areas of ethics & integrity, purpose & values, organization & change, business strategy, and performance. At ST, we endeavor to foster a diverse and inclusive workplace, and we do not tolerate discrimination. We aim to recruit and retain a diverse workforce that reflects the societies around us. We strive for equity in career development, career opportunities, and equal remuneration. We encourage candidates who may not meet every single requirement to apply, as we appreciate diverse perspectives and provide opportunities for growth and learning. Diversity, equity, and inclusion (DEI) is woven into our company culture. To discover more, visit st.com/careers.