Customer Service Engineer

At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology. Responsibilities: This is a full-time position. Responsibilities will include but are not limited to: • Provide 1st line technical support to end customers for all VTD products, ranging from basic to advanced content, while meeting KPIs for response time and quality • Provide basic and advanced software training and demonstrations, as part of both pre-sales and post-sales activities • Create technical content such as knowledge articles and presentations • Engage with the VTD online community of users Qualifications (Required): • Bachelors or Masters degree in Mechanical Engineering, Automotive Electronics or other relevant disciplines • 2-3 years of industrial experience, especially in a relevant industry such as automotive, as an ADAS or automotive electronics engineer. • 1 to 3 years’ experience in AV/ADAS Simulation design and Scenario Authoring. • Experience with tools, Vires VTD or similar software like IPG carmaker, Scaner, Carla, and Applied Intuition is an added advantage. • Experience on Linux and understanding of computer fundamentals is required • Ability to explain complex technical problems with excellent written and oral communication and presentation skills • Excellent interpersonal skills • Strong self-organization and time-management skills with a commitment to meet deadlines • Must be able to interact in a team environment Qualifications (Beneficial): • Simulation experience with VTD • Working with scripts and shell commands like Bash, Tcsh, Python, and Lua is an advantage, not mandatory. • Exposure to programming (basic level), like C++, python is an added advantage. We’re doing work that matters. Help us solve what others can’t.