IT System Support Specialist

Join d-Matrix and help build the future of AI inference. We’ve pioneered a memory-centric architecture that brings compute directly into memory, making AI faster, more energy efficient, and accessible on a global scale. From chips and software to rack-scale systems, our team is tackling some of AI infrastructure’s hardest challenges — and shipping breakthrough technology today. If you want to create what comes next and help make infinite inference possible, we’d love to hear from you. Our culture is built on respect, collaboration, and direct communication. We value humility, we believe our different perspectives lead to better solutions, and we’re looking for people who are driven by execution and energized by hard problems. Location: Hybrid, in the office Three (3) Days a week at our Bangalore, India HQ Location IT Systems Support Specialist (Contract) What You'll Do As an IT Systems Support Specialist at d-Matrix, you'll support our end users and keep our IT infrastructure running smoothly. You'll administer our Microsoft 365 tenant, support macOS and Windows laptops, manage wireless networks, and help ensure the security and reliability of our systems. This is a 1-year, onsite contract role (40 hours/week) supporting our APAC offices and users — onsite in Bengaluru, with remote/shared support for our Sydney, Australia and Belgrade teams. - Manage new-hire onboarding for our India and Australia offices, including M365 account creation, laptop procurement, and deployment - Troubleshoot and resolve IT and cybersecurity issues reported by team members, escalating as needed for timely resolution - Keep office equipment running smoothly — printers, video conferencing systems (TVs, tablets, cameras), and related peripherals - Support IT projects and initiatives, including software upgrades and system migrations - Document IT processes, procedures, and configurations to keep documentation accurate and current - Stay current on emerging technologies and industry best practices to continuously improve our IT infrastructure What You'll Bring - 2-3+ years of experience in an office IT environment, ideally at a technology company - Experience administering Microsoft 365, including Entra, Exchange, SharePoint, and Teams - Strong troubleshooting skills across macOS, Windows, laptop hardware, and wireless networking - Strong written and verbal English communication skills, with the ability to work effectively across all levels of the organization - Highly organized, with the ability to self-prioritize and work independently with minimal supervision Preferred - Experience with JAMF Pro, Intune, or similar MDM platforms - Familiarity administering a managed wireless network (e.g., Unifi, Meraki) - Experience using Jira and Confluence Equal Opportunity Employment Policy d-Matrix is proud to be an equal opportunity workplace and affirmative action employer. We’re committed to fostering an inclusive environment where everyone feels welcomed and empowered to do their best work. We hire the best talent for our teams, regardless of race, religion, color, age, disability, sex, gender identity, sexual orientation, ancestry, genetic information, marital status, national origin, political affiliation, or veteran status. Our focus is on hiring teammates with humble expertise, kindness, dedication, and a willingness to embrace challenges and learn together every day. d-Matrix does not accept resumes or candidate submissions from external agencies. We appreciate the interest and effort of recruitment firms, but we kindly request that individuals interested in opportunities with d-Matrix apply directly through our official channels. This approach allows us to streamline our hiring processes and maintain a consistent and fair evaluation of all applicants. Thank you for your understanding and cooperation.