Senior IAM Analyst

Company: Qualcomm Intl Inc., Mexico Branch Office Job Area: Information Technology Group, Information Technology Group > Cyber Security Engineering General Summary: This role supports day-to-day IAM operations and access request fulfillment while contributing to process improvements and light automation. It blends hands-on identity and access management execution with opportunities to apply systems knowledge to improve efficiency, accuracy, and scale. Principal Duties and Responsibilities • Process identity and access requests including provisioning, deprovisioning, and modifications based on approved service tickets • Execute joiner, mover, leaver activities to ensure user accounts and access are correctly established and removed in a timely manner • Validate approvals and ensure requests comply with established access control policies and procedures • Fulfill access requests across enterprise systems such as Active Directory, cloud applications, and internal platforms • Support access review (certification) activities by gathering data, tracking responses, and updating records • Troubleshoot and resolve common access issues including login failures, account lockouts, and missing permissions • Identify opportunities to streamline or automate repetitive IAM tasks and partner with senior team members to implement improvements • Contribute to scripting or configuration changes that improve IAM workflows, accuracy, or reporting • Maintain accurate records of all actions performed within ticketing and identity systems to support auditability • Meet defined SLAs for access request fulfillment and incident resolution • Maintain high accuracy rates on access provisioning to support audit and compliance requirements • Follow documented IAM processes and standard operating procedures consistently • Escalate complex, sensitive, or high-risk requests to senior team members for review • Collaborate with internal users, IT teams, and application owners to resolve access-related issues Preferred Qualifications • 2 to 5 years of experience in IT support, security operations, identity and access management, or related systems administration • Experience working with ticketing systems such as ServiceNow, Jira, or similar • Working knowledge of identity platforms such as Active Directory or Entra ID • Familiarity with access control principles including least privilege and role-based access • Exposure to scripting or automation (PowerShell, Python, or similar) is a plus • Basic understanding of authentication concepts such as SSO, MFA, SAML, or OAuth is a plus • Strong attention to detail with the ability to follow defined processes accurately • Ability to manage a queue of requests and meet defined service level targets • Bilingual English and Spanish written and verbal communication skills • Good communication skills and ability to work with internal stakeholders to resolve issues • Bachelor's degree in Information Technology, Cybersecurity, or related field, or equivalent professional experience Minimum Qualifications: • Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 2+ years of cybersecurity-relevant work experience. OR High school diploma or equivalent and 4+ years of cybersecurity-relevant work experience. Applicants: Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). 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