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Escalation Manager - Technical Support

Thales SA

Toronto, Ontario, CanadaPosted Oct 21, 2026
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Join us as an Escalation Manager – Technical Support, where you will manage escalation activities for high-value customer accounts, ensuring optimal performance and operational stability. You will serve as the primary voice of the customer, advocating for their needs and leading cross-functional teams. Ideal candidates have significant experience in customer-facing technical roles within information security or technology.

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Original posting: careers.thalesgroup.com

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RISC-V ecosystem

Thales SA in the RISC-V ecosystem

RISC-V International: Strategic

Thales Group is a multinational company in defense and aerospace industries with many business units.

  • Thales is an active RISC-V industrial sponsor in Europe, particularly around the open source CVA6 core
  • Sponsored the CVA6 optimisation student contest and the National RISC-V Student Contest (with GDR SOC2 and CNFM)
  • Signed an MoU with IIIT-Delhi on open source hardware R&D, extending its RISC-V collaboration to India

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