FAE/ Field Support Manager

ADVANCE YOUR CAREER. ADVANCE THE WORLD. At AMD, we believe technology has the power to solve the world’s most important challenges. From advancing healthcare and scientific discovery to powering AI and the technologies people rely on every day, innovation at AMD is shaping the future. Whether you’re designing next-gen processors, enabling AI breakthroughs, or bringing leading edge products to market, every role at AMD contributes to something bigger — technology that moves the world forward. Join us and, together, we’ll advance your career. THE ROLE: Join AMD as part of a high-impact, customer-facing team supporting strategic cloud customers across the EMEA region. In this commissioned technical sales role, you will work at the intersection of cutting-edge cloud technologies and real-world customer challenges, partnering with leading public cloud providers and enterprise engineering teams. You’ll collaborate closely with Account Executives, internal subject matter experts, and customer stakeholders—from hands-on engineers to senior leaders—to showcase how AMD solutions power modern cloud workloads. This role offers the opportunity to deepen your expertise in cloud infrastructure, influence large-scale deployments, and directly contribute to AMD’s growth within the cloud ecosystem. Expect a fast-paced, highly collaborative environment where innovation, curiosity, and customer impact are at the core. THE PERSON: You are a technically strong and customer-focused professional who enjoys solving complex problems and translating technology into business value. You thrive in a collaborative environment, confidently engaging with both technical and non-technical audiences. You bring a proactive mindset, strong communication skills, and the ability to influence without authority. You are curious, adaptable, and motivated by impact, with a passion for cloud technologies and continuous learning. You enjoy working across teams and are comfortable navigating ambiguity while maintaining a high level of ownership and accountability. KEY RESPONSIBILITIES: • Partner with Account Executives to shape and execute customer account strategies • Identify customer challenges and align AMD cloud solutions to business and technical needs • Deliver hands-on technical support to engineers and developers on workload optimization and deployment • Collaborate with AMD subject matter experts to address complex technical scenarios • Design, test, and validate solutions to support successful customer evaluations and production deployments • Lead technical workshops, training sessions, and customer engagements • Articulate AMD’s value proposition and competitive differentiation in cloud environments • Capture and share customer feedback to influence product, engineering, and go-to-market teams • First 3 months: Build strong understanding of AMD solutions, customer landscape, and key workloads; begin supporting technical engagements • First 6 months: Independently lead customer interactions, contribute to deployments, and influence technical decisions • First year: Become a trusted advisor to customers and internal teams, driving measurable growth in AMD adoption PREFERRED EXPERIENCE: • Experience in a customer-facing technical role within cloud environments (AWS, Azure, or Google Cloud) • Strong knowledge of IaaS/PaaS offerings and cloud-native architectures • Experience with workloads such as databases, web services, containerized environments, AI/ML, or data analytics • Familiarity with Linux environments, performance optimization, and profiling tools • Experience with both cloud infrastructure and on-premise systems ACADEMIC CREDENTIALS: • Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field preferred • Cloud certifications such as AWS, Azure, or GCP are desirable #LI-DH1 #LI-REMOTE Benefits offered are described: AMD benefits at a glance. AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process. AMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD’s “Responsible AI Policy” is available here. This posting is for an existing vacancy. THE ROLE: Join AMD as part of a high-impact, customer-facing team supporting strategic cloud customers across the EMEA region. In this commissioned technical sales role, you will work at the intersection of cutting-edge cloud technologies and real-world customer challenges, partnering with leading public cloud providers and enterprise engineering teams. You’ll collaborate closely with Account Executives, internal subject matter experts, and customer stakeholders—from hands-on engineers to senior leaders—to showcase how AMD solutions power modern cloud workloads. This role offers the opportunity to deepen your expertise in cloud infrastructure, influence large-scale deployments, and directly contribute to AMD’s growth within the cloud ecosystem. Expect a fast-paced, highly collaborative environment where innovation, curiosity, and customer impact are at the core. THE PERSON: You are a technically strong and customer-focused professional who enjoys solving complex problems and translating technology into business value. You thrive in a collaborative environment, confidently engaging with both technical and non-technical audiences. You bring a proactive mindset, strong communication skills, and the ability to influence without authority. You are curious, adaptable, and motivated by impact, with a passion for cloud technologies and continuous learning. You enjoy working across teams and are comfortable navigating ambiguity while maintaining a high level of ownership and accountability. KEY RESPONSIBILITIES: • Partner with Account Executives to shape and execute customer account strategies • Identify customer challenges and align AMD cloud solutions to business and technical needs • Deliver hands-on technical support to engineers and developers on workload optimization and deployment • Collaborate with AMD subject matter experts to address complex technical scenarios • Design, test, and validate solutions to support successful customer evaluations and production deployments • Lead technical workshops, training sessions, and customer engagements • Articulate AMD’s value proposition and competitive differentiation in cloud environments • Capture and share customer feedback to influence product, engineering, and go-to-market teams • First 3 months: Build strong understanding of AMD solutions, customer landscape, and key workloads; begin supporting technical engagements • First 6 months: Independently lead customer interactions, contribute to deployments, and influence technical decisions • First year: Become a trusted advisor to customers and internal teams, driving measurable growth in AMD adoption PREFERRED EXPERIENCE: • Experience in a customer-facing technical role within cloud environments (AWS, Azure, or Google Cloud) • Strong knowledge of IaaS/PaaS offerings and cloud-native architectures • Experience with workloads such as databases, web services, containerized environments, AI/ML, or data analytics • Familiarity with Linux environments, performance optimization, and profiling tools • Experience with both cloud infrastructure and on-premise systems ACADEMIC CREDENTIALS: • Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field preferred • Cloud certifications such as AWS, Azure, or GCP are desirable #LI-DH1 #LI-REMOTE Benefits offered are described: AMD benefits at a glance. AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process. AMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD’s “Responsible AI Policy” is available here. This posting is for an existing vacancy.