Senior Technical Account Manager (TAM) – Korea Telematics (Engineer, Sr.)

Company: Qualcomm CDMA Technologies (Korea) YH Job Area: Engineering Group, Engineering Group > Software Applications Engineering General Summary: Job Overview We are seeking an experienced Technical Account Manager (TAM) to support Qualcomm's growing Automotive Telematics business in Korea. The TAM will serve as the primary technical interface between Qualcomm, Tier-1 suppliers, OEM customers, and internal engineering teams, driving successful commercialization of next-generation cellular telematics platforms. The ideal candidate combines strong technical expertise in wireless communications and embedded systems with excellent customer engagement and program management skills. This role requires managing customer escalations, leading technical discussions, coordinating cross-functional engineering efforts, and ensuring successful project execution from development through vehicle launch and sustaining support. Korea telematics programs include engagements with major global OEMs and Tier-1 suppliers Key Responsibilities Customer Technical Leadership • Act as primary technical liaison between customers and Qualcomm engineering teams. • Lead regular customer technical reviews, issue discussions, and program status meetings. • Build strong relationships with OEMs, Tier-1 suppliers, and technology partners. • Provide technical guidance on Qualcomm telematics, connectivity, GNSS, and automotive solutions. Escalation & Issue Management • Own critical customer escalations from initial reporting through resolution. • Coordinate root-cause investigations across modem, RF, GNSS, software, system, and platform teams. • Drive effective prioritization and execution of customer blocking issues. • Communicate technical status, risks, mitigation plans, and recovery strategies to stakeholders. Program Execution • Support customer programs from design-in through launch and post-launch support. • Track project milestones, risks, dependencies, and technical deliverables. • Align customers and internal teams on software branch strategy, release content, regression risk, and support plans • Facilitate alignment among engineering, product management, certification, and customer teams. • Support launch readiness reviews and customer success activities. Cross-Functional Collaboration • Work closely with Customer Engineering, Product Management, R&D, Certification, and Business teams. • Coordinate internal resources for complex technical problem resolution. • Escalate program risks to management when necessary. • Ensure timely communication between global engineering organizations and customers. Technical & Business Support • Assist customers with architecture reviews, feature planning, and roadmap discussions. • Identify customer requirements and product gaps, and drive feature requests through internal product, engineering, and planning processes • Review technical documentation, test reports, and customer deliverables. • Support preparation and review of customer-facing technical communications, reports, and presentations. Required Qualifications Education • Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, Telecommunications, or related field. Experience • 5+ years of experience in wireless, automotive, telematics, cellular modem, or embedded systems industries. • Experience managing customer-facing technical engagements. • (Preferred) Experience with large OEM or Tier-1 automotive customers. • (Preferred) Proven track record managing technical escalations and cross-functional projects. Technical Skills (SHOULD) Understanding of: • Qualcomm Cellular modem architecture • Software debugging and system integration Preferred: • Automotive telematics systems • Automotive development lifecycle • Embedded Linux and Android platforms • Qualcomm telematics platforms (SA415M, SA515M, SA525M, SA535M) Required Competencies Customer Focus • Ability to manage executive-level customer communications. • Strong presentation and stakeholder management skills. • Ability to handle high-pressure customer escalations professionally. Technical Problem Solving • Strong analytical and troubleshooting skills. • Ability to translate complex engineering topics into customer-understandable language. • Effective decision-making under ambiguous situations. Communication • Fluent in Korean and English. • Excellent verbal and written communication skills. • Ability to lead meetings with global teams across multiple time zones. Leadership • Demonstrated ability to influence without direct authority. • Strong cross-functional collaboration skills. • Ownership mindset with customer-first attitude. Success Metrics The successful candidate will be measured on: • Customer satisfaction and relationship quality • Escalation resolution effectiveness • Program milestone execution • Responsiveness to customer requests • Reduction of critical customer issues • Successful OEM launch support • Internal and external stakeholder feedback Preferred Profile • Former Customer Engineer, Field Application Engineer, Systems Engineer, Modem Engineer, or Automotive Program Manager. • Experience supporting global automotive OEMs. • Comfortable supporting customer activities outside normal business hours during critical launch or escalation periods. • Able to operate effectively in a fast-paced, highly visible customer-facing environment. Minimum Qualifications: • Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Applications Engineering, Software Development experience, or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 1+ year of Software Applications Engineering, Software Development experience, or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field. • 1+ year of any combination of academic and/or work experience with Programming Language such as C, C++, Java, Python, etc. • 1+ year of any combination of academic and/or work experience with debugging techniques. Applicants: Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. 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