Employee Relations Specialist

Company: Qualcomm Intl Inc., Mexico Branch Office Job Area: Human Resources Group, Human Resources Group > Employee Relations General Summary: We are seeking an Employee Relations Specialist with experience in performance management, conflict resolution and employee relations case management to join our Employee Relations Team. The Employee Relations Specialist role is responsible for investigating employee concerns, working with managers to improve employee performance, providing policy interpretation and consulting with HR teams and business leadership with some oversight and guidance from ER management. You will partner in identifying solutions to complex challenges and enhancing our work culture by creating an open, fair and transparent work environment and contributing to the overall success of our organization. This role is based in our Mexico City, MX office and requires full-time onsite work (5 days a week). Minimum Qualifications: • Bachelor's degree and 2+ years of Employee Relations, Human Resources, or related work experience. OR Associate's degree and 4+ years of Employee Relations, Human Resources, or related work experience. OR High School Diploma or equivalent and 6+ years of Employee Relations, Human Resources, or related work experience. *Completed advanced degrees in a relevant field may be substituted for up to two years (Master’s = one year, Doctorate = two years) of work experience. Key Responsibilities: • Conduct ER investigations and cases related to dissatisfaction, company confidential information, critical incidents, policy and practice questions, policy compliance, professional conduct and/or interpersonal conflict with support from ER leadership. • Leverage knowledge of ER best practices, including applicable state/federal/local law and fair and equitable employment practices to support ER-related projects (e.g., investigations, performance improvement plans, conflict management, etc.) and any follow-up with guidance. • Utilize data and information from interviews, analytic tools, surveys, observations, and performance data to make data-based recommendations on ER-related topics (e.g., employee morale, employee engagement, work/life balance, organizational culture, employee turnover, workplace incidences, etc.). • Collaborate with immediate team members, internal counsel, HR teams, and other relevant resources to resolve employee relations-related issues effectively and in compliance with local/applicable laws. • Learn and apply knowledge of Human Resources and Employee Relations best practices to accomplish work that is aligned with company’s priorities, culture, and vision. • Seek essential knowledge of advances in the Employee Relations field and identify opportunities for professional growth and development; share knowledge with others. Identify areas of opportunity for team to improve processes and efficiency. • Must be flexible and adaptable to changing organization needs and be able to confidently respond to changes and alter approach to meet business needs. • Write detailed technical documentation to describe investigation outcomes. Preferred Qualifications • Bachelor’s Degree or equivalent in Business, Human Resources, Psychology, Humanities, or related field • 3+ years of Employee Relations, Human Resources or related work experience • 1+ year of experience working in a large matrixed organization Technical Skills • Familiarity with HRIS systems and case tracking tools and best practices • Write clear and detailed technical documentation and/or reports for projects and investigations Soft Skills • Excellent communication skills • Strong problem-solving abilities and attention to detail • Ability to work independently and as part of a team in a fast-paced, high-volume environment • Detail oriented with excellent organizational skills • Proven ability to interact effectively with senior leaders and influence decision-making Applicants: Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.