[SW] Field Application Engineer - CPU Vendor, Server Vendors, DB Vendors

Overview Responsible for supporting the adoption and deployment of XCENA’s cutting-edge CXL-based computational memory solutions. Major responsibilities include engaging with customers and partners to understand their technical requirements and ensuring seamless integration and exceptional performance of XCENA’s products. 1. Customer/Partner Engagement – CPU and Server Validation Process management • Serve as the primary technical contact for customers, developing and executing comprehensive device validation plans for XCENA's CXL computational memory solutions. • Collaborate with customers to understand their system architectures, workloads, and challenges, delivering tailored recommendations for seamless integration and optimal performance. • Manage test equipment setup, experimental planning, results analysis, and the end-to-end validation process at customer sites, ensuring rapid adoption and high reliability of XCENA's devices. 2. Product Support and Training • Conduct system-level debugging, performance tuning, and root cause analysis for customer-reported issues. • Develop and deliver technical presentations, training sessions, and documentation to help customers effectively utilize XCENA's computational memory. • Assist in the creation of application notes, user guides, and best practices documentation. 3. Cross-functional Leadership and Technical Sensing • Work closely with XCENA's engineering and product development teams to provide feedback on customer requirements, feature requests, and potential product improvements. • Partner with the marketing and business development teams to support go-to-market strategies, including technical demos and proof-of-concept projects. • Stay updated on emerging trends in computing systems (e.g. CXL, CPU, memory, and near data processing) technologies to proactively address market demands and challenges. Requirements • Bachelor’s or Master’s degree in Engineering, Computer Science, or a related field (or equivalent experience). • At least 10 years of experience in technical and commercial roles, preferably within CXL, Near-Data Processing, AI, or memory industries. • Demonstrated ability to thrive in team-oriented environments while also working independently, especially in high-pressure or ambiguous situations. • Exceptional leadership, communication (both written and oral), and interpersonal skills. • Strong organizational and analytical abilities. • Effective problem-solving and issue resolution skills. • Willingness and ability to travel regularly to South Korea and occasionally to other countries. Preferred Experiences • Experience in field application engineering, technical marketing, or technical specialist roles. • Comprehensive knowledge of both hardware and software in AI, including technical, commercial, and product/application expertise. [Hiring Process] Document Screening > Interview > Compensation Negotiation > Health Check-up > Hiring Confirmation > Onboarding