Customer Quality Engineering Manager

Customer Quality Engineering Manager Location: Penang, Malaysia Responsibilities: Customer Quality • Serve as the primary point of contact for all customer quality concerns. • Lead structured problem-solving and failure analysis efforts (8D, 5 Why, FTA) for customer complaints and field returns. • Lead and coordinate product containment, root cause analysis, corrective actions, and customer communications. • Ensure compliance with automotive customer-specific requirements (CSR) and support PPAP submissions, IMDS, and safety documentation (where applicable). • Track and report on customer quality metrics (e.g., PPM, NTF rates, customer scorecards) and drive continuous improvement initiatives. • Prepare for and lead customer quality audits, ensuring all necessary documentation and corrective actions are in place and aligned with customer expectations. Supplier Quality • Develop and manage the supplier quality program for raw materials, wafers, packaging, and outsourced assembly/test services (OSATs). • Conduct supplier audits, capability assessments, and drive corrective actions for non-conformances. • Ensure supplier compliance with standards such as IATF 16949, ISO 9001, AEC-Q100, and customer-specific quality expectations. • Monitor supplier KPIs (quality performance, SCARs) and initiate quality improvement plans where necessary. • Lead the Material Review Board (MRB) process for supplier-related non-conformances; coordinate disposition of suspect material with cross-functional teams. • Provide technical feedback to suppliers based on inspection failures, incoming quality data, or process deviations. Internal Leadership • Lead supplier quality and customer quality issue analysis. • Interface with multiple functional teams (e.g. R&D, Engineering, Operations, etc.) to ensure all products meet quality expectations from prototype to mass production. • Participate in DFMEA, PFMEA, and Control Plan reviews during product development. • Support internal and external audits (ISO 9001, IATF 16949, VDA 6.3, etc.). Qualifications: • Bachelor’s degree in engineering discipline (Electrical/Electronics, Semiconductor Technology, Material, Manufacturing) or related technical field. • >10 years of semiconductor experience, preferably in customer quality or supplier quality management, is required for this position. • At least 3 years in a customer and supplier quality role with exposure to automotive clients. • Experience working with FPGA is preferred. • Strong understanding of AEC-Q100, IATF 16949 and ISO 9001 requirements. ISO 26262 will be an added advantage. • Familiarity with quality tools: 8D, FMEA, Control Plans, MSA, SPC, PPAP, etc. • Proficient in statical analysis and tools (Minitab, JMP or Excel-based tools). • Excellent communication and interpersonal skills – especially with global customers and suppliers. • Good command of English and Mandarin in both speaking and writing is required. • Problem-solving mindset with the ability to manage cross-functional initiatives and technical escalations.