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微信小店-产品策划-售后体验方向

Tencent Technology (Shenzhen) Co., Ltd.

广州Posted Aug 25, 2026
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Overview

Tencent Technology (Shenzhen) Co., Ltd.
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1.负责微信小店交易纠纷的 AI 处理能力落地，包括智能判责、自动举证、话术生成、工单分流等核心环节的规划与运营；并持续打磨纠纷处理模型与策略的准确率和覆盖率，提升人效； 2.能够深入理解用户在电商交易的售后链路和体验痛点，针对不同问题场景与不同用户分层，设计差异化、可落地的处理策略； 3.以用户视角出发，对用户在纠纷的全链路体验做拆解与优化，提升用户在纠纷中的安全感、公平感与解决效率。 1.本科及以上学历，1 年以上用户体验运营、平台治理、客服运营或相关业务运营经验； 2.具备强烈的用户视角，能站在消费者与商家双重视角思考问题，对体验细节敏感； 3.优秀的跨团队沟通与项目推动能力，能驱动多方资源落地复杂方案； 4.有AI 产品/AI 运营相关经验，了解大模型、智能客服、Agent 或自动化决策在业务中的实际应用者优先。

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Original posting: careers.tencent.com

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RISC-V ecosystem

Tencent Technology (Shenzhen) Co., Ltd. in the RISC-V ecosystem

RISC-V International: Premier TSC

Tencent Holdings Ltd. is a Chinese multinational technology and entertainment conglomerate and holding company headquartered in Shenzhen.

  • Tencent joined RISC-V International as China pushed for open-instruction-set alternatives (widely reported)
  • Its TencentOS Tiny IoT operating system is used on RISC-V MCUs, e.g. tutorials pairing TencentOS Tiny with the GD32V RISC-V MCU
  • Also participates in Chinese RISC-V community events such as the RISC-V Forum in Shenzhen

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